Mailbox Rental Terms

Document version: 1.5

Last updated: September 17, 2026

Effective date: The date the Customer affirmatively accepts this version; changes for an existing Customer are governed by Section 20.2.

Operator: Golden Ratio, LLC, a Utah limited liability company doing business as mailbox.bot (the “Company,” “mailbox.bot,” “we,” “us,” or “our”)

AGREEMENT AND ACTIVATION. These Terms are an agreement between the Company and the Customer who affirmatively accepts them. Mail-receiving service begins only after the Company confirms activation in writing and the required Facility authorization, identity verification, USPS Form 1583, applicable witnessing or notarization, separate California acknowledgment, and payment authorizations have been completed. A reservation, waitlist submission, payment-method entry, or proposed PMB number alone does not assign or activate a receiving address or authorize anyone to send mail or packages to the Facility. Contract acceptance and permission to receive physical mail are separate steps.

Important risk and compliance notice

USE THE INBOUND SERVICE AT YOUR OWN RISK. EXCEPT FOR THE LIMITED CALIFORNIA CMRA SERVICE-OF-PROCESS AGENCY DESCRIBED IN SECTION 13, MAILBOX.BOT IS NOT A POSTAL OR PRIVATE CARRIER, INSURER, BANK, VAULT, REGISTERED-AGENT SERVICE, RECORDS ARCHIVE, INVENTORY WAREHOUSE, OR GUARANTOR OF DELIVERY. USPS, FEDEX, UPS, DHL, AMAZON LOGISTICS, ONTRAC, AND OTHER PUBLIC OR PRIVATE CARRIERS MAY LOSE, DELAY, MISDELIVER, REFUSE, DAMAGE, TAMPER WITH, OR FAIL TO DELIVER AN ITEM. MAILBOX.BOT IS NOT RESPONSIBLE FOR A CARRIER’S ACTS OR OMISSIONS OR FOR AN ITEM THAT MAILBOX.BOT NEVER PHYSICALLY ACCEPTS OR CONTROLS AT THE FACILITY.

WHEN MAILBOX.BOT OR ITS AUTHORIZED FACILITY PERSONNEL ACTUALLY ACCEPT POSSESSION OR CONTROL OF AN ITEM, MAILBOX.BOT WILL USE AT LEAST THE ORDINARY OR OTHER CARE REQUIRED BY APPLICABLE LAW. MAILBOX.BOT DOES NOT INSURE ITEMS OR GUARANTEE THAT LOSS, THEFT, OR DAMAGE WILL NEVER OCCUR. HOWEVER, THESE TERMS DO NOT CATEGORICALLY EXEMPT MAILBOX.BOT FROM RESPONSIBILITY FOR ITS OWN CONTRIBUTION TO A LOSS OR FOR THEFT OR MISCONDUCT BY PERSONNEL WHEN APPLICABLE LAW MAKES MAILBOX.BOT RESPONSIBLE.

THE CUSTOMER IS RESPONSIBLE FOR AUTHORIZED PERSONS, AI AGENTS, MODELS, AUTOMATIONS, API CLIENTS, INTEGRATIONS, DEVICES, AND CREDENTIALS ACTING THROUGH THE CUSTOMER’S ACCOUNT AS PROVIDED IN SECTION 7.2. MAILBOX.BOT IS NOT RESPONSIBLE FOR CUSTOMER-SIDE AGENT ERRORS, HALLUCINATIONS, PROMPT INJECTION, MISREAD MAIL, INCORRECT DESTINATIONS, OR ERRONEOUS ORDERS, EXCEPT TO THE EXTENT MAILBOX.BOT’S OWN BREACH OF DUTY CAUSED OR CONTRIBUTED TO THE LOSS. AUTHENTICATION ALONE DOES NOT EXCUSE FAILURE TO APPLY AN AGREED AUTHORIZATION, CONFIRMATION, OR SPENDING CONTROL.

NO ILLEGAL, FRAUDULENT, DECEPTIVE, DANGEROUS, OR ABUSIVE USE IS PERMITTED. SUBJECT TO THE CREDIBLE-FACTS, LAWFUL-AUTHORITY, LEGITIMATE-ROLE, AND MINIMUM-NECESSARY LIMITS IN SECTIONS 10.3 AND 14, MAILBOX.BOT MAY SUSPEND OR TERMINATE SERVICE, PRESERVE OR DISCLOSE RECORDS, AND REPORT SUSPECTED FRAUD, ILLEGAL ACTIVITY, DANGEROUS ITEMS, OR OTHER MISCONDUCT TO THE U.S. POSTAL INSPECTION SERVICE, THE POSTMASTER, LAW ENFORCEMENT, REGULATORS, CARRIERS, PAYMENT PROCESSORS, OR OTHER APPROPRIATE PARTIES AS PERMITTED BY LAW, AND WILL DO SO WHEN REQUIRED BY LAW OR A VALID LEGAL ORDER.

PRIVACY COMMITMENT. MAILBOX.BOT TREATS CUSTOMER IDENTITY AND ACCOUNT INFORMATION, MAIL ACTIVITY, ITEM CONTENTS AND EXTERIORS, IMAGES, SCANS, OCR, AND CUSTOMER INSTRUCTIONS AS CONFIDENTIAL. MAILBOX.BOT DOES NOT AND WILL NOT SELL, RENT, LICENSE, OR TRADE THAT INFORMATION AS A DATA PRODUCT; SHARE IT FOR CROSS-CONTEXT BEHAVIORAL ADVERTISING; OR PERMIT A SERVICE PROVIDER TO USE IT FOR THE PROVIDER’S OWN ADVERTISING, PROFILING, DATA BROKERAGE, AI-MODEL TRAINING, OR OTHER UNRELATED COMMERCIAL PURPOSE. SECTION 14 STATES THE EXCLUSIVE CATEGORIES OF PERMITTED DISCLOSURE, INCLUDING LIMITED DISCLOSURES REASONABLY NECESSARY TO OPERATE OR SECURE THE SERVICE, CARRY OUT AN AUTHENTICATED CUSTOMER INSTRUCTION, COMPLY WITH USPS OR CALIFORNIA CMRA DUTIES, PROTECT AGAINST FRAUD OR DANGER, RESPOND TO A LAWFUL INVESTIGATION OR VALID LEGAL PROCESS, OR COMPLETE A QUALIFYING BUSINESS SUCCESSION. NOTHING IN THESE TERMS OVERRIDES THE STATUTORY DEFINITIONS OF “SELL” OR “SHARE.”

PERSISTENT DIGITAL INBOUND CUSTOMER DATA STORED IN COMPANY-SELECTED OR COMPANY-CONTRACTED PRODUCTION SYSTEMS AND BACKUPS WILL BE PROTECTED BY ENCRYPTION AT REST AT THE INFRASTRUCTURE LAYER, APPLICATION LAYER, OR BOTH. THIS DOES NOT MEAN THAT PHYSICAL MAIL IS ENCRYPTED, THAT EVERY RECORD HAS SEPARATE APPLICATION-LAYER OR END-TO-END ENCRYPTION, OR THAT AUTHORIZED ACCESS NEVER REQUIRES TEMPORARY DECRYPTION. NO SECURITY METHOD IS INFALLIBLE.

MAILBOX.BOT DOES NOT PROVIDE FREE OR LONG-TERM STORAGE. AN UNPAID OR TERMINATED ACCOUNT DOES NOT ENTITLE THE CUSTOMER TO INDEFINITE STORAGE OF MAIL, PACKAGES, MERCHANDISE, OR INVENTORY. FEES MAY CONTINUE TO ACCRUE, AND AFTER ALL REQUIRED NOTICE AND HOLDING PERIODS, NON-USPS PROPERTY MAY BE RETURNED, TRANSFERRED TO A LAWFUL THIRD-PARTY STORAGE OR DISPOSITION PROVIDER AT THE CUSTOMER’S EXPENSE, OR OTHERWISE HANDLED ONLY THROUGH A PROCEDURE AUTHORIZED BY APPLICABLE LAW. USPS MAIL, LEGAL PROCESS, RECORDS, AND OTHER REGULATED ITEMS WILL INSTEAD BE HANDLED UNDER CONTROLLING LAW AND POSTAL RULES, EVEN WHEN THOSE DUTIES SURVIVE NONPAYMENT OR TERMINATION.

1. Agreement and defined terms

1.1 Supplemental agreement

These Inbound Mailbox Rental Terms (the “Inbound Terms”) govern a Customer’s use of mailbox.bot’s managed physical inbound mail and eligible package-receiving service. They supplement the mailbox.bot general Terms of Service, Privacy Policy, pricing schedule, action-specific quote, and any written enterprise or facility addendum presented to and accepted by the Customer (together, the “General Terms”). A separate Acceptable Use Policy is incorporated only if provided in an accessible, retainable form before acceptance; Sections 8 through 10 apply directly regardless of whether a separate policy exists. Later revisions apply only as permitted by Section 20.2 and applicable law.

For an issue that specifically concerns managed inbound mail, physical custody, a PMB, Form 1583, mail opening, storage, authorized Carrier or courier retrieval, forwarding, or post-termination postal handling, these Inbound Terms control over a conflicting provision in the General Terms. The General Terms control all other issues, including account use, intellectual property, dispute resolution, arbitration, class-action waiver, governing law, and general platform rules, subject to the consumer protections and express overrides in Section 21.6. An action-specific quote controls only the price and operational details of that action and does not waive these Inbound Terms.

1.2 California Facility rules; Customers in all states

Because the assigned Facility is located in California, the California CMRA and Facility requirements identified in Sections 3 and 13 and Appendix A apply to every person and entity obtaining private-mailbox receiving service at that Facility, regardless of the Customer’s residence, domicile, principal place of business, state of organization, billing address, or physical location when enrolling. Those Facility-based requirements control notwithstanding a different governing-law provision in the General Terms.

The service may be offered to eligible Customers throughout the United States, but these Inbound Terms do not attempt to reproduce the consumer, privacy, tax, licensing, or other laws of all 50 states. Nothing in these Inbound Terms waives a nonwaivable right or obligation under the law of the Customer’s residence or another jurisdiction that legally applies to the transaction.

1.3 Customer and Covered Recipient

“Customer,” “you,” and “your” mean the verified adult individual or legal entity that accepts these Inbound Terms and is responsible for the mailbox account. An individual accepting for a business or other organization represents that the individual has authority to bind it.

“Covered Recipient” means each individual, entity, organization, or other addressee for whom USPS or California law requires a separate Form 1583, identification review, California acknowledgment, service-of-process agreement, or compliance record. Unless the context concerns only billing or account administration, a reference to a Customer includes each applicable Covered Recipient. One account, household, organization, payment method, authorized representative, or shared PMB does not merge or eliminate any per-person or per-entity signature, identification, record, activation, termination, remailing, retention, or service-of-process requirement.

Payment of the account, status as an account administrator, possession of a credential, use of a shared PMB, or access by an Agent does not by itself authorize a person or system to control an Item addressed solely to another adult or legal entity. An Agent has no more authority over an Item than the principal on whose behalf it acts. Recipient-level authority and competing claims are governed by Section 7.2.

1.4 Facility and PMB

For this version of the Inbound Terms, “Facility” means the mailbox.bot commercial mail receiving location at 2100 N Sepulveda Blvd, STE 28, Manhattan Beach, CA 90266. Receipt for each Customer remains subject to the activation requirements in Sections 2 and 3. These Inbound Terms must be revised or supplemented before they are used for a Facility in another state. “PMB” means the private mailbox number associated with the enrollment. Before activation, an “inactive PMB reservation” may bind a proposed PMB to the enrollment and Form 1583 without authorizing address use or receipt of any Item. The PMB becomes assigned and usable only upon written activation. A PMB or inactive reservation is a revocable service identifier, not leased real estate and not the Customer’s property.

1.5 Item

“Item” means each separately delivered envelope, postcard, magazine, catalog, flat, document packet, padded mailer, box, parcel, or other physical article. Each separately labeled or separately handled article may count as a separate Item even when delivered in one carrier container or on the same day.

“Mail Piece” means an envelope, postcard, magazine, catalog, flat, or document packet that the Company classifies as letter or flat mail rather than a Package. “Package” means a box, parcel, padded mailer, or other Item the delivering Carrier or Company reasonably classifies for parcel handling. Every accepted Package—including a preapproved nonstandard Package—counts toward the strict monthly package limit. “Non-Junk Mail Piece” means a Mail Piece that is not reasonably identifiable from its exterior and the Customer’s settings as unsolicited bulk advertising, a catalog, circular, or comparable promotional material. A junk classification affects plan counting only and does not itself authorize opening, destruction, recycling, or disclosure.

1.6 Carrier

“Carrier” includes the United States Postal Service (“USPS”) and any private or regional delivery service, including FedEx, UPS, DHL, Amazon Logistics, OnTrac, and their contractors or successors. mailbox.bot is not the Carrier.

1.7 Agent

“Agent” includes any AI agent, model, autonomous workflow, software bot, API client, MCP client, integration, script, employee, contractor, delegate, authorized user, or other person or system acting for the Customer or using the Customer’s account or credentials.

1.8 Billing Month

“Billing Month” means the monthly usage window shown in the Customer’s account, beginning at activation and recurring on the same calendar day and time each month. If a later month lacks that calendar day, the window turns over on that month’s last day. The Company will calculate the boundary consistently in Pacific Time. A plan allowance resets at the start of each Billing Month and does not roll over unless the accepted order expressly says otherwise.

1.9 Facility Intake Day

“Facility Intake Day” means a calendar day on which the Facility is regularly scheduled and publicly listed as open for Carrier intake, excluding a published holiday or full-day closure. An Item counts toward the intake threshold on the Facility Intake Day when Facility personnel physically accept it, using Pacific Time. An Item left through an authorized closed-time handoff but not physically accepted until the Facility reopens counts on the Facility Intake Day of that later acceptance. This definition applies only to the plan’s intake threshold and does not redefine a “business day” used in a law, postal rule, Carrier requirement, or payment rule.

2. Service, Facility, and address use

2.1 Manhattan Beach Facility and required mailing format

After activation, the Customer must use only the exact address displayed in the Customer’s dashboard. Using the exact USPS-standardized street, unit, city, state, and ZIP information validated for the Facility, the required DMM three-line format is:

[VERIFIED RECIPIENT OR BUSINESS NAME]
2100 N SEPULVEDA BLVD STE 28 PMB [YOUR PMB NUMBER]
MANHATTAN BEACH CA 90266

The Customer must replace [YOUR PMB NUMBER] with the number assigned in the dashboard, use the literal designator PMB, and keep the Facility suite and customer PMB distinct. The Customer must not add a second # after PMB, use a form such as STE 28-1234, treat the PMB as a suite or apartment, or place a decorative dot or other punctuation between STE 28 and PMB [YOUR PMB NUMBER] on a mailpiece. The Company reserves a unique PMB for the Customer’s enrollment, subject to verification and approval. An inactive reservation must be bound to the enrollment before Form 1583 is prepared, must appear unchanged on the signed form, and does not authorize receipt until activation. The Company will not publish or require a ZIP+4 until USPS or the responsible Postmaster validates it; Form 1583 and the Customer Registration Database will use the exact USPS-approved address. Examples, reservations, and proposed PMB numbers are not usable addresses. USPS may return improperly formatted mail as “Undeliverable as Addressed, Missing PMB or # Sign.”

The Facility is not customer-facing and is not open to Customers, Covered Recipients, visitors, or personal representatives for tours, meetings, business operations, or Item pickup. Items may leave only through a Company-supported forwarding, return, destruction, or prearranged Carrier or courier workflow. The Facility is not the Customer’s retail storefront, staffed office, meeting location, residence, or customer-accessible pickup site.

This no-access rule does not apply to: (a) USPS or private Carriers making authorized deliveries or retrievals; (b) a process server tendering legal process that the CMRA is required or authorized to receive; or (c) the Postmaster, Postal Inspectors, law enforcement, regulators, courts, emergency responders, fire or building officials, property management, or another person acting within lawful authority or with Company authorization. Access is limited to the designated intake or access area, applicable hours, and the person’s lawful purpose. It does not create general public access, a Customer pickup right, or authority to enter nonpublic work or storage areas. The CMRA will maintain a reasonably identifiable method for tendering legal process during its usual office hours as applicable law requires.

2.2 No use before activation

The Customer must not publish, advertise, register, distribute, or direct an Item to the Facility before receiving written activation confirmation and an assigned PMB. Except for duties imposed by USPS Domestic Mail Manual section 508.1.8, California Business and Professions Code section 17538.5, or other nonwaivable law, the Company has no contractual responsibility for an Item sent before activation, after termination, to a proposed or example PMB, or using an incorrect, incomplete, former, or unauthorized name or address. USPS mail received for a former Customer during the required post-termination period will be handled under Section 12, and legal process will be handled under Section 13. Private-carrier Items and other non-USPS property may be refused, returned, misdelivered, delayed, quarantined, or handled as applicable law permits.

If USPS mail is addressed to an intended addressee for whom the CMRA has no Form 1583 on file, the CMRA will return that mail to the Post Office responsible for delivery no later than the next business day after receipt, without new postage, endorsed exactly as USPS then requires—currently, “Undeliverable, Commercial Mail Receiving Agency, No Authorization to Receive Mail for this Addressee.” The CMRA will not place that return mail in a collection box; it will give it to the letter carrier or return it to the responsible Post Office. This mandatory procedure does not authorize the same handling for USPS mail addressed to a verified current Customer or a former Customer within the required USPS six-month post-termination period.

2.3 Available service features

Subject to the applicable plan, available features may include:

• temporary receipt and sorting of USPS mail and eligible private-carrier packages;
• an exterior intake image and arrival notification;
• a digital inbox and permitted API access;
• temporary physical storage during an included grace period;
• customer-authorized opening and scanning;
• customer-authorized forwarding, standard shredding, recycling, return, prearranged Carrier or courier retrieval, or other supported disposition; and
• an auditable record of supported custody and handling events.

When the accepted order page expressly identifies the Standard plan under Fee Schedule FS-1.1, the allowances in Section 4.1 are included even if the order page presents them through a linked or retainable schedule rather than repeating every row. Any other feature is included only when the accepted order page or signed addendum expressly says so. Opening, scanning, package-content photos, forwarding, overage storage, and other optional actions may carry separate charges. All features depend on Facility capacity, staffing, safety, law, Carrier rules, payment status, and the functionality then offered for the Customer’s plan. An unavailable or unimplemented feature is not promised merely because these Inbound Terms describe the conditions that would apply if that feature is offered.

2.4 What the service is not

The service does not provide:

• office, desk, occupancy, tenancy, residency, domicile, or property rights at the Facility;
• a corporate registered-agent service, virtual office, coworking membership, or guaranteed business-registration address, other than the limited California CMRA service-of-process agency imposed by law;
• process-server, litigation-support, court-filing, deadline-monitoring, legal-response, appearance, or in-person representation services;
• a representation that a bank, payment processor, marketplace, government agency, licensing authority, search engine, or other third party will accept the address for any particular purpose;
• inventory warehousing, fulfillment, pick-and-pack, retail-return processing, distribution, freight, pallet, or commercial reshipping services;
• climate-controlled, refrigerated, humidity-controlled, sterile, bonded, or high-security storage;
• insurance for any Item or its contents;
• customs brokerage, export-compliance representation, or international forwarding unless the Company later offers it under a separate written service description and compliance workflow;
• guaranteed same-day intake, scan, notice, forwarding, delivery, or response times;
• legal, tax, accounting, medical, regulatory, customs, export, or other professional advice; or
• permanent storage, document archiving, records management, or a system of record for original or scanned documents.

2.5 No permanence; Facility relocation or replacement

The Company may close, relocate, replace, or stop offering a Facility, and may offer the Customer continued service at another Company-supported location, when reasonably necessary for lease, safety, capacity, postal, legal, business, or operational reasons. The Company will provide any notice required by law and will use commercially reasonable efforts to give at least 30 days’ advance notice when practicable. The relocation notice will state the deadline for completing the new-location requirements and cancellation instructions; when practicable, that deadline will be at least 30 days after notice. A replacement address or PMB may differ from the old one and is not active merely because the Company offered it.

Continued service at a new Facility is conditional on that Facility being properly registered and authorized by USPS and on the Customer timely completing every required transition step. At a minimum, the Customer must complete a new, unaltered Form 1583 containing the new Facility address and PMB, present current primary and secondary identification, complete fresh real-time witnessing or the Company-designated notarization workflow, sign any location-specific acknowledgment or addendum, and receive written activation confirmation. The Company may require a new remote notarization even if USPS would permit direct CMRA witnessing. Any notary charge will be disclosed before the Customer agrees to the transfer. If a new notarization is required solely because the Company initiated the Facility move, the Company will waive or credit its standard notarization charge unless the Customer selects a different or more expensive method.

Neither these Inbound Terms nor a relocation notice files an individual USPS change-of-address order or automatically ports the old Form 1583, PMB, mail, or postal authorization to a new Facility. Any whole-agency relocation procedure is available only with prior USPS and responsible-Postmaster approval. Otherwise, the old Facility relationship terminates under Section 12, including the required post-termination remailing period, and the Customer must update senders at the Customer’s expense. If the Customer does not complete the new-location requirements by the deadline in the relocation notice, the Company may terminate service at the old Facility without a relocation or cancellation fee, subject to amounts already incurred and continuing legal or postal duties. If the Customer timely completes those requirements but receiving remains unavailable solely because of a Company-initiated move, recurring subscription billing will pause or the Customer will receive a prorated credit for the Company-caused service gap. A PMB may not be sold, assigned, sublicensed, shared with an unauthorized person or entity, or transferred outside a Company-approved account update.

2.6 Accountable, Registered, and Restricted Delivery mail

Acceptance of Priority Mail Express, Certified Mail, insured mail, Registered Mail, Adult Signature mail, C.O.D. mail, return-receipt mail, or another accountable service depends on the service-specific USPS rules and on authority that USPS recognizes. The Company does not guarantee that USPS will deliver an Item that requires personal delivery, identity, payment, a signature, or another condition the Facility cannot lawfully satisfy. USPS may require the addressee to collect a particular Registered or other accountable Item at the responsible Post Office.

Form 1583 alone does not authorize the CMRA to accept Restricted Delivery or Adult Signature Restricted Delivery mail for a Customer. A standing Restricted Delivery authorization ordinarily must be made through USPS Form 3801 or a letter to the responsible Postmaster that expressly extends to Restricted Delivery, or through a properly completed USPS Form 3849 for a particular Item, together with any identification or other USPS requirement. The Facility does not accept customer-originated Registered Mail, which must be presented at the Post Office, or any other customer-presented accountable product that USPS rules or the Company’s published workflow does not expressly permit. Forwarding an Item already in Company custody is governed separately by Section 7.5.

3. Eligibility, identity, Form 1583, and activation

3.1 Basic eligibility

The Customer must be at least 18 years old, legally capable of contracting, and not prohibited from using the service by applicable law, sanctions, a court order, or Carrier rule. A business Customer must provide its accurate legal name, entity type, actual business address, jurisdiction of organization, and an authorized officer or representative.

3.2 USPS Form 1583 and identification

Before mailbox.bot accepts USPS mail for a Customer, each required applicant must complete the then-current, unaltered USPS PS Form 1583 fully and truthfully and provide two current, acceptable forms of identification:

1. one government-issued photo identification from a type accepted by USPS; and
2. one address identification document from a type accepted by USPS that confirms the home address stated on Form 1583.

The same driver’s or nondriver’s identification may not be used as both required IDs. Compliance is determined separately for each legal mailbox-service customer and each addressee for whom USPS requires a separate Form 1583. A shared account, household, organization, payment method, or PMB does not merge those records. Each adult personal addressee, including each spouse receiving personal mail at a shared PMB, must complete a separate Form 1583. A parent or guardian may list a minor as permitted by USPS. For a business or organization, the current Form 1583 must be signed by an officer who states the officer’s title unless a later controlling official form expressly permits a different signer; an otherwise authorized representative may accept the commercial agreement or administer the account only within that representative’s actual authority. Each person listed to receive business mail must provide identification when USPS requires it. As a Company service policy, each natural person approved as one of the plan’s two permitted recipients—including a person receiving mail for a business—must complete a separate current Form 1583 and identity review unless the responsible Postmaster directs a different compliant record arrangement. This policy does not imply that USPS universally requires a separate employee application in every business-mail circumstance.

Every applicant must answer every applicable question on the current official Form 1583. This includes any question concerning a court order protecting the applicant’s address and any required attachment. The Company will restrict access to a protective order and related address information and handle it under the heightened controls applicable to identity and compliance records.

An application indicating California Safe at Home participation, another address-confidentiality program, or a protective court order requires manual compliance review before activation. The Company will follow the governing program rules, order, USPS restrictions, and any required USPS General Counsel or court approval, and will not disclose or use a protected address contrary to that authority.

The Company will record each applicable Customer’s and Covered Recipient’s activation and termination separately, and each remailing, retention, and California service-of-process period will run from that person’s or entity’s own termination date. The Company will not accept or approve Form 1583, or provide PMB service, until positive identification has been established and both required identification documents and the separately signed California acknowledgment have been obtained for each person or entity required to provide them.

3.3 Signature witnessing and notarization process

USPS rules allow an applicant to sign or confirm the applicant’s signature in the physical or real-time virtual presence of the CMRA owner, manager, or authorized employee, or to acknowledge the signature in the physical or real-time virtual presence of a notary public commissioned by a U.S. state, territory, possession, or the District of Columbia. mailbox.bot’s default activation and relocation workflow requires completion through OneNotary or another approved remote-online-notary provider unless the Company expressly offers and approves direct CMRA witnessing for that application.

The expected process is: (1) the Company or CMRA completes or prepopulates the Form 1583 fields assigned to the agent, including the exact Facility address and PMB; (2) the Customer completes the applicant fields on the current official form and supplies the two current USPS-acceptable identification documents; (3) the Customer signs or acknowledges the form during the approved live witnessing or notarization session; (4) the notary or authorized CMRA witness completes the portion assigned to that person without altering the form; (5) the Company independently verifies the information and documents; and (6) after approval, the Company uploads the completed signed Form 1583, required form data, and clear images of both identification documents to the USPS CMRA Customer Registration Database and sends activation confirmation. No mail-receiving authority exists before that confirmation.

If remote online notarization is used, the notary’s commissioning jurisdiction must authorize the remote act. A California-commissioned notary may be assigned to a remote session only after California law authorizes that notary to perform the remote act and every applicable condition has been satisfied; otherwise, the provider must assign a notary commissioned in another U.S. jurisdiction that lawfully authorizes the act. The Company does not guarantee the availability or legal suitability of any particular provider or notary for a Customer’s circumstances.

A notary or witness verifies identity and acknowledgment; notarization does not guarantee that USPS, mailbox.bot, or the Facility will approve the application. The Company must independently verify the Customer’s identity, address, and submitted documents as USPS rules require, even when a notary participated. Third-party notary terms and disclosed fees may apply. The Customer must use the current official Form 1583, complete all applicant fields assigned to the Customer, and must not modify, alter, recreate, or substitute the form.

When an in-person California-commissioned notary performs the acknowledgment, the notarial certificate must satisfy then-current California certificate requirements. Because the notary box printed on the current Form 1583 may not contain California’s required boxed notice or complete state certificate wording, a California notary may attach a jurisdiction-compliant loose certificate without changing the USPS form itself. Before relying on that method, the Company must confirm that the completed form and attachment are acceptable to the responsible Postmaster and the USPS CMRA process.

3.4 California acknowledgment and service-of-process appointment

As the final activation step after the other approval conditions have been satisfied, every person or entity obtaining private-mailbox service at the California Facility must separately sign, including by a legally valid electronic signature when offered, the acknowledgment and service-of-process agreement required by California Business and Professions Code section 17538.5, substantially in the form included in Appendix A. The Company must not collect this statutory appointment merely for a reservation or waitlist; it will date the acknowledgment accurately and activate the approved mailbox contemporaneously with its execution. This requirement applies because the private-mailbox service is provided at a California Facility, regardless of the Customer’s residence, domicile, principal place of business, state of organization, or enrollment location. General acceptance of these Inbound Terms, a privacy notice, Form 1583, or a payment authorization does not replace that separate signature.

The California acknowledgment includes the Customer’s irrevocable appointment of the CMRA owner or operator as the Customer’s agent for service of process beginning on the date stated in that signed agreement and continuing until two years after that Customer’s service terminates. If the acknowledgment is inadvertently signed before technical activation, the appointment begins on its actual signed date; the Company may not rewrite or defer that date. This limited statutory role does not make mailbox.bot the Customer’s corporate registered agent, attorney, or legal representative for any other purpose.

3.5 Accuracy, updates, and reverification

The Customer certifies that all application, identity, contact, business, ownership, recipient, authorized-user, physical-remail destination, scan-delivery email, and payment information is complete, accurate, current, and not misleading. The Customer must promptly notify mailbox.bot in writing of any change. Whenever information required on Form 1583 changes or becomes obsolete, the Customer must complete a new current Form 1583 and present current USPS-acceptable primary and secondary identification. The Company will complete the required verification, live witnessing or notarization, signed-form and identification uploads, and CRD update before using the changed information. A Facility address or PMB change requires a new Form 1583 and cannot be made by editing the old form. The Company also may require other lawful reverification when reasonably necessary. The Company may deny or hold activation and suspend optional opening, scanning, forwarding, destruction, webhook, API, or other discretionary processing while information is expired, inconsistent, incomplete, unclear, unverifiable, or under review. USPS mail that nevertheless arrives will be received, withheld, returned, surrendered, remailed, or otherwise handled only as the Domestic Mail Manual, the responsible Postmaster or Postal Inspector, a lawful mail-withholding order, or other controlling law permits; this sentence does not authorize unilateral refusal of USPS mail addressed to a current Customer or a Customer within the required post-termination period.

If application information does not match the identification presented, the application will be denied. False, misleading, or omitted information may lead to mail withholding or return under postal rules, suspension or termination, civil or criminal penalties, and reporting to appropriate authorities.

3.6 Activation is discretionary and conditional

Payment, reservation, notarization, or submission of documents does not by itself require the Company to activate a mailbox. The Company may deny or defer activation based on Facility readiness or capacity, postal approval, identity results, fraud or sanctions risk, safety, the proposed use, incomplete records, payment risk, or another lawful operational or compliance reason.

3.7 Required records and disclosures

The Customer authorizes the Company to upload the completed signed Form 1583, required form data, and clear copies of both identification documents to the USPS CMRA Customer Registration Database and to keep and disclose records as required or permitted by law. The Company will maintain at the CMRA business location the completed signed digital Form 1583 record, or other USPS-required local copy, so it is available at all times for examination by Postal Service representatives and Postal Inspectors as USPS rules require.

The Company will maintain current Form 1583 information in the USPS CMRA Customer Registration Database, enter termination dates as soon as practical, monitor identification expiration and document legibility, obtain and upload required replacements, and complete the then-required quarterly certifications. Current certification dates are January 15, April 15, July 15, and October 15. Failure to complete a required update or certification may jeopardize mail delivery to the entire Facility.

Whenever information required on the CMRA’s Form 1583-A changes or becomes obsolete, or the owner’s or manager’s supporting identification must be renewed under USPS requirements, the owner or manager will file a new current Form 1583-A with the responsible Postmaster.

Because the Facility is in California, the Company will retain a Form 1583 and copies of both identification documents for each applicable Customer or Covered Recipient for at least two years after that person’s or entity’s service terminates, even if a shorter USPS local-retention rule would otherwise apply. The Company will also keep each separately signed California acknowledgment and service-of-process agreement on file throughout that Customer’s service and through at least the two-year post-termination agency period. The Company will track those periods separately rather than relying only on an account-level closure date.

Upon request by the California Department of Consumer Affairs or a law-enforcement agency conducting an investigation, the Company will make its Form 1583, copies of both identification documents, and the California acknowledgment available for investigation and copying as required by law and the acknowledgment. Required records may also be made available to USPS, Postal Inspectors, courts, or other authorities as the law permits or requires.

Form 1583, identification copies, the California acknowledgment, and related verification records are compliance records—not a commercial data product. The Company will not sell, rent, license, trade, provide to a data broker, or disclose those records for advertising, marketing, profiling, AI-model training, or another third party’s own unrelated commercial purpose. Access or disclosure is limited to authorized Company or Facility personnel and service providers who reasonably need the records to verify identity or operate, store, transmit, secure, or audit the service; USPS, the Postmaster, Postal Inspectors, the California Department of Consumer Affairs, law enforcement, courts, regulators, or other authorities when permitted or required by law; a qualifying successor under Section 14.1; or another recipient the Customer specifically authorizes. The Company will limit each permitted disclosure to the information reasonably necessary for its lawful purpose.

These identity and compliance records are not public. An ordinary private complaint or inquiry does not entitle the requester to Form 1583 or identification copies. The narrower California disclosures concerning the CMRA’s service-of-process role and a judgment creditor’s access to a Customer’s last known address are described in Section 13.3.

4. Standard plan, pricing, allowances, and excessive volume

4.1 Standard plan and included capabilities

Unless the order page or a written addendum states otherwise, the standard plan and fee schedule are set out below as Fee Schedule FS-1.1, dated September 17, 2026:

Application of this schedule. FS-1.1 applies when it is presented to and affirmatively accepted by the Customer, subject to Sections 18 through 20. Publication alone does not reprice an existing subscription, increase an accepted charge, replace a previously accepted fee schedule, or create automatic-debit authority. Earlier accepted prices remain in force until a prospective change lawfully takes effect after the required notice and any renewed consent. Historical orders, authorizations, and fee schedules will be retained with their original versions.

The Company will not open an Item merely to decide whether it is junk. An uncertain Item is treated as a Non-Junk Mail Piece and counts toward the allowance. Apparent junk does not count toward the 30-Mail-Piece allowance, but it is not automatically destroyed unless the Customer has issued a valid standing or Item-specific instruction; if retained beyond the included period, storage charges apply.

The daily threshold is an operational capacity limit, not an additional allowance and not a promise that the Company will accept 10 Items every day. The five-package limit is separate from the allowance of 30 Non-Junk Mail Pieces. Unused mail, package, scan, webhook, or API capacity does not roll over. Webhook and API access does not increase physical-item allowances, authorize a physical action, guarantee delivery of a notification, or replace dashboard reconciliation.

4.2 Volume above the plan or daily threshold

The Customer must obtain advance written approval before intentionally directing more than 10 Items to a PMB on any Facility Intake Day, running a reply-mail campaign, using the Facility for product returns, or creating a recurring burst or bulk-delivery workflow. The Company may aggregate deliveries from related senders, accounts, businesses, recipients, Agents, or campaigns when reasonably determining volume.

Non-Junk Mail Pieces above 30 in a billing month may be accepted at the published per-Item overage rate, subject to capacity and the Customer’s variable-charge authorization. The package allowance is different: five Packages per billing month is a strict Facility limit, not an invitation to buy routine package overages. The sixth and later private-carrier package may be refused or returned, and the Company may require prompt forwarding or approved Carrier retrieval for packages already accepted by mistake or under a controlling postal duty. Repeated, intentional, or material package-limit violations, including continued attempts after warning, may result in suspension, nonrenewal, or termination.

If volume exceeds a monthly allowance, daily threshold, disclosed use case, or the Facility’s reasonable capacity, the Company may charge a published and authorized Mail Piece overage or lawful special-handling fee, require a different plan, require scheduled delivery and a prompt forwarding or Carrier-retrieval plan, pause optional processing, decline future private-carrier deliveries, or suspend or terminate service. This sentence does not create a paid package-overage tier or entitle the Customer to send a sixth private-carrier Package. Acceptance of one high-volume delivery is not consent to future high volume and does not waive any limit.

Nothing in this Section authorizes the Company to refuse, return, destroy, or otherwise handle USPS mail contrary to applicable postal rules. USPS rules prohibit a CMRA from refusing USPS mail addressed to a current Customer or a Customer terminated within the prior six months, subject to any controlling mail-withholding order or other lawful USPS direction. If a USPS-delivered package causes the Customer to exceed the strict package limit, the Company will follow postal rules but may treat the event as a plan violation, require prompt paid disposition, and use lawful suspension, nonrenewal, or termination remedies. Required USPS mail will be handled under Section 12.

4.3 Optional and overage charges

Unless a later, clearly disclosed and lawfully effective schedule or action-specific quote applies, the charges are:

Each of the first two included Open & Scan requests and each $3.00 additional request covers one physical letter or flat and up to 10 Pages as defined in Section 7.4. Each Page after Page 10 in any request is $0.10, including on either included monthly request. Unused included requests or Pages do not roll over. A request that reasonably appears to exceed 100 Pages, requires special handling, or cannot be processed safely may require an advance quote or be declined.

The $25.00 amount above is the total price for one completed Company-arranged remote-notarization session covering the applicant, signer, and Form 1583 identified at checkout. It is not a representation that a California notary may charge a $25.00 notarial fee. The notarial act and any separately identified provider, platform, identity-proofing, technology, or convenience component remain subject to the fee, disclosure, and remote-notarization rules of the notary’s commissioning jurisdiction. A failed, abandoned, repeated, multi-applicant, or additional-form session may be charged only if its exact treatment and total are disclosed and affirmatively accepted before purchase. The checkout flow may not characterize an ancillary provider charge as a notarial fee when the law does not permit that characterization.

Before a discretionary paid action, the dashboard, API, or support channel will disclose the available quote and any maximum authorized amount. Additional amounts may be automatically charged only as expressly authorized under Sections 19.2 and 19.3. A Carrier, vendor, or governmental adjustment does not by itself authorize an automatic debit; an amount outside an existing authorization requires new authorization or may be invoiced when legally chargeable.

An identification request, compliance record, or business-signer verification does not create a recipient fee under FS-1.1. A second approved natural-person recipient is included, but does not multiply any allowance or grant account, scan, API, Agent, or billing access. The strict two-person cap applies concurrently, and an entity, DBA, trade name, or other addressee beyond the included approved name requires the separately priced order described in the table rather than an undisclosed recurring charge.

For consumer-facing advertising, ordering, and checkout, the Company will display the total mandatory price as California law requires. An unavoidable Company activation, processing, service, handling, identity, or notary fee will not be omitted from the advertised price merely because it is charged once, paid to or through a vendor, or itemized later. If the $25.00 online notarization is required and no genuinely available no-fee witnessing method is offered, the enrollment display must state substantially: “$45.00 total mandatory enrollment cost for one applicant: $25.00 charged when the required notarization is ordered or performed, plus $20.00 charged only if and when the mailbox is activated; then $20.00 per month until canceled,” plus any lawfully excluded taxes. It must not advertise enrollment as only $20.00. Additional required forms or signers must be included in the displayed mandatory enrollment total. Government-imposed taxes and assessments and reasonable actual postage or shipping may be stated separately where law permits. A genuinely optional or contingent scan, forwarding request, storage overage, or other action may be priced separately when its conditions and price are clearly disclosed before purchase or authorization. The Company may use the same California-compliant presentation for Customers nationwide.

5. Package acceptance and size limits

5.1 Standard-package limit

A Standard Package must satisfy every one of these limits as measured by the Facility:

• actual weight of no more than 20 lb;
• longest side of no more than 19 inches;
• middle side of no more than 14 inches;
• shortest side of no more than 12 inches; and
• any lower limit imposed by the delivering or forwarding Carrier, the service level, law, building rules, or safety conditions.

Dimensions are sorted longest to shortest regardless of the shipper’s labels. Packaging, protrusions, and irregular shapes are included in the measurement. The Facility’s reasonably recorded scale and measurements control for classification and fees, subject to correction of a demonstrated measurement error.

Meeting a Carrier’s own size limit does not make an Item a Standard Package. No alternative length-plus-girth test expands the limits above.

5.2 Above-limit packages

An Item exceeding any Standard Package limit is nonstandard and is not accepted as part of the ordinary mailbox plan. The Customer must obtain advance written approval identifying the expected contents, weight, all dimensions, Carrier, delivery date, handling needs, and prompt disposition plan. The Company may refuse a private-carrier delivery, require prompt Customer-arranged Carrier retrieval, arrange return or third-party handling at the Customer’s expense, or quote nonstandard handling and storage. A one-time or mistaken acceptance does not create a continuing obligation or waive the limits.

The Company will not promise to accept pallets, freight, furniture, appliances, tires, large equipment, unusually shaped articles, or anything requiring a loading dock, forklift, pallet jack, specialized equipment, special license, or two-person lift. Any USPS-delivered Item is subject to controlling postal rules and Postmaster direction and may not be refused solely because it exceeds the Company’s plan limit, subject to a controlling USPS mail-withholding order or other lawful USPS direction.

5.3 No C.O.D. or money advanced

Unless expressly agreed in writing and funded in advance, the Company does not accept cash-on-delivery Items, pay duties, taxes, postage due, freight charges, penalties, or other amounts for the Customer, or advance funds to a Carrier or sender. The Company does not advance funds or guarantee delivery of an Item that requires payment or documentation the Company is not authorized and able to provide. Any refusal, hold, or other handling of USPS mail remains subject to controlling postal requirements and Postmaster direction; this Section does not authorize refusal that those rules prohibit or limit liability that applicable law makes nonwaivable.

5.4 Packaging and environmental risk

The Customer and sender are responsible for proper packaging, cushioning, sealing, labeling, declarations, and compliance with Carrier rules. Ordinary Facility space is not climate controlled. Temperature, humidity, light, dust, pests, vibration, stacking, ordinary handling, and proximity to other Items may affect contents. Fragile, perishable, temperature-sensitive, leak-prone, or environmentally sensitive Items may be prohibited, and the Customer assumes their disclosed and inherent environmental and packaging risks except to the extent a loss is caused by the Company’s breach of a duty that cannot lawfully be excluded.

6. Carrier risk, acceptance, and custody

6.1 Custody and evidence of acceptance

The Company’s custody begins when the Company, Facility personnel, another person authorized by the Company to receive Items, or a Company-designated handoff arrangement actually accepts possession or control of the Item at the correct Facility. Custody is determined from the facts and applicable law, not solely from whether an employee completed an intake scan. The Company ordinarily creates a corresponding intake record, but a Carrier tracking status, delivery scan, photo, GPS point, signature, proof-of-delivery file, sender statement, or Company intake record is evidence rather than conclusive proof of possession or control. The absence or error of a record does not eliminate a duty arising from actual possession or control.

The Company ordinarily has no custody of an Item independently left at an unrelated address, with an unauthorized person, or at an unauthorized unattended location, or stolen before the Company accepts possession or control. This allocation does not apply to the extent the Company’s inaccurate address or delivery instruction, designation or maintenance of a handoff arrangement, act or omission, or breach of duty caused or contributed to the loss.

6.2 Carrier acts and omissions

To the maximum extent permitted by law, the Company is not responsible for a Carrier’s independent delay, non-delivery, refusal, loss, theft, shortage, damage, tampering, misrouting, incorrect scan, inaccurate tracking, delivery outside business hours, failure to obtain a signature, return to sender, customs action, surcharge, or other act or omission before Company custody begins or after the Company properly tenders an Item to the forwarding Carrier. This exclusion does not apply to the extent the Company’s address data, selection, instruction, packaging, label, handoff, act or omission, or breach of duty caused or contributed to the loss. Involvement of a Carrier does not by itself end the Company’s duties while the Company retains possession or control.

The sender or Customer is responsible for complying with claim deadlines and pursuing available Carrier or purchased-insurance remedies. At the Customer’s reasonable request, the Company will provide reasonably available intake or handoff records that may support the claim, subject to privacy, security, legal-hold, and lawful-disclosure restrictions, but does not promise that a Carrier or insurer will accept or pay a claim.

6.3 Care while in custody; theft and incident handling

While an Item is in the Company’s actual possession or control, the Company will use at least ordinary care for its preservation and any higher or different care that applicable law requires. This is a duty of care, not insurance or a guarantee that loss, theft, damage, fire, break-in, or misconduct cannot occur. A loss alone does not establish that the Company breached a duty.

Responsibility for theft or other loss will be determined from the actual cause, the Company’s required standard of care, the conduct of the Company and its personnel, and applicable agency, employment, deposit, storage, bailment, tort, and other law. The fact that a loss was caused by an employee, contractor, temporary worker, Carrier, visitor, co-tenant, burglar, or unknown person neither automatically establishes Company liability nor categorically excuses it. No provision states that theft or intentional misconduct by Company or Facility personnel can never create Company responsibility.

The Customer should report a suspected loss, theft, misdelivery, or material damage promptly after discovery and provide the available tracking number, sender, Carrier, expected contents, value records, exterior or packaging images, and other information reasonably needed to investigate. Delay reduces a contractual remedy only to the extent it materially prejudices the investigation or a Carrier or insurance claim and does not shorten a nonwaivable period. After receiving a reasonably detailed report, the Company will make a reasonable investigation, place reasonably available relevant records under an appropriate incident hold consistent with applicable law, and truthfully provide known circumstances reasonably necessary for the Customer’s claim, subject to privacy, security, privilege, legal-hold, and law-enforcement restrictions. The Company will not intentionally conceal or willfully misrepresent known circumstances of a loss.

6.4 Condition at arrival

An Item is accepted in the condition delivered. Exterior images and notes are operational records, not a complete inspection, appraisal, inventory, authenticity determination, or guarantee of condition or contents. Damage, shortage, substitution, or tampering may have occurred before receipt and may be hidden. The Customer must preserve sender and Carrier remedies and should not rely only on mailbox.bot images for a legal or insurance claim.

6.5 High-value and irreplaceable Items

The Customer should not use the service for property whose loss would be intolerable or would exceed an enforceable liability limit in Section 16. The service does not include cargo, shipping, or customer-property insurance. High-value, unique, fragile, sentimental, irreplaceable, confidential, time-critical, or mission-critical Items involve heightened risk, and the Customer is responsible for deciding whether the service is suitable and for maintaining adequate first-party, shipping, business-property, cyber, or other insurance. These risk-management responsibilities do not excuse the Company’s breach of a required duty of care or eliminate liability that applicable law does not permit the Company to exclude or limit.

7. Notifications, instructions, Agents, and handling actions

7.1 Notifications are best effort

Email, SMS, webhook, push, API, and dashboard notifications may be delayed, duplicated, filtered, misrouted, unavailable, or wrong. The Customer must keep contact and webhook information current, monitor the dashboard, and follow up on expected or time-sensitive Items. A notification is not proof of delivery, service, contents, a legal deadline, or Carrier acceptance.

API, MCP, and webhook access is included where enabled but is not unlimited. The service does not advertise one whole-API requests-per-minute limit. Current operational ceilings are generally 240 assigned-inbox reads per verified account user per 15 minutes, 20 mutations per verified account user per 15 minutes, and an additional 60 MCP calls per Agent or verified account user per 15 minutes; an endpoint or workflow may have a lower documented or protective limit, and abusive, unsafe, anomalous, or availability-threatening traffic may be throttled or blocked. When custom webhooks are enabled for the plan, the standard configuration limit is three HTTPS endpoints for each verified account user in each environment and 10 rules per endpoint. Delivery attempts, tests, replays, retries, payload size, history, concurrency, and retention remain subject to the technical limits displayed in the dashboard or developer documentation; completed custom-webhook delivery history is ordinarily available in the Customer-facing history for 30 days. Separate security, billing, compliance, incident, or backup records may have different retention periods under Section 14 and the Privacy Policy; the history window is not a promise that every underlying copy is deleted on day 30. These operational limits are not a promise of a separate monthly delivery quota. Exceeding a technical limit does not create an overage fee unless a fee is separately disclosed and authorized. Webhooks are best-efforts signals, not a lossless queue or system of record, and the Customer must reconcile state through the dashboard or API.

7.2 Customer responsibility for Agents and credentials

The Customer is responsible for:

• all Agent conduct, instructions, approvals, orders, destinations, fees, and consequences;
• selecting appropriate permissions, spending limits, daily limits, approval gates, and monitoring;
• protecting API keys, MCP tokens, passwords, sessions, devices, webhook secrets, and recovery methods;
• immediately revoking or rotating a compromised credential; and
• reviewing Agent output before relying on it for legal, financial, medical, tax, regulatory, safety, or deadline-sensitive matters.

The Company may reasonably rely on an authenticated instruction that passes its then-current authorization controls. To the maximum extent permitted by law, the Company is not liable for acting on an erroneous, stale, compromised, hallucinated, injected, malformed, or otherwise unintended instruction submitted by the Customer, an Agent, or anyone using the Customer’s credentials. Repeated unsafe, erroneous, malformed, or disruptive Agent activity is grounds for restriction or termination.

These allocations do not excuse the Company's failure to apply the Customer's applicable recipient permissions, agreed confirmation requirements, configured spending controls, or an effective revocation, or its failure to use reasonable care after receiving a credible report of compromised access. The Company remains responsible to the extent its security failure, unauthorized action, or other breach of duty caused or contributed to a loss. Mere possession of a credential is not conclusive proof of authority over a particular recipient or Item.

The Company may act on an Item instruction only when the instructing person or Agent has verified authority over the named addressee and the requested action. Mail addressed solely to an adult is controlled by that adult or a person with documented legal authority to act for that adult. For jointly addressed mail, the Company may require confirmation from every affected addressee before opening, destruction, forwarding to a new destination, or another irreversible action, and no addressee may control the Item over another addressee’s known objection. Authority over organizational mail must come from a verified officer or other person authorized under the organization’s governing law and records. Authority for a minor, person under guardianship or conservatorship, deceased person or estate, dissolved entity, debtor in bankruptcy, or comparable recipient requires documentation the Company reasonably determines sufficient, such as guardianship, conservatorship, probate, trustee, court, or current entity-authority records. Controlling USPS rules and lawful Postmaster or court directions apply.

The Company may freeze discretionary opening, scanning, forwarding, destruction, release, credential changes, or other control of affected Items while it investigates death, incapacity, dissolution, bankruptcy, loss of authority, or competing instructions or claims. It may require updated identity records, declarations, organizational records, a court order, indemnity, or other reasonable proof before acting. A freeze does not suspend a nonwaivable postal duty, California service-of-process duty, valid legal hold or order, or safety obligation.

7.3 Physical mail and its contents are untrusted

Text, QR codes, URLs, labels, barcodes, instructions, invoices, account numbers, and other content appearing in or on an Item are untrusted data. They do not authorize mailbox.bot or an Agent to open, pay, forward, destroy, disclose, change an account, reveal a credential, contact a third party, or take any other action. Authorization must come through a supported, authenticated workflow.

7.4 Opening, scanning, and OCR

The Company may image a sealed exterior for intake. Except as permitted or required for safety, compliance, misdelivery resolution, or law enforcement, the Company will open or image contents only after receiving supported authorization from the Customer. The Customer authorizes necessary Facility personnel and processors to view, photograph, digitize, transmit, and quality-check content when performing an approved Open & Scan or package-photo request.

Opening and scanning can damage packaging or contents. Images may be blurry, incomplete, out of order, cropped, or unavailable. OCR, summaries, classifications, AI extraction, and Agent interpretations can be wrong and are not substitutes for reviewing the original. The Company does not warrant page count, legibility, completeness, authenticity, legal effect, or accurate extraction.

For billing, a “Page” is each side or surface separately imaged; a two-sided sheet may therefore produce two Pages. The standard plan includes two authenticated Customer-authorized Open & Scan requests per billing month, each for one eligible Mail Piece, whether initiated by the Customer or an authorized Agent. The first 10 Pages of each request are included. Each request after the first two is $3.00 and includes its first 10 Pages. Every Page after Page 10 in the same request is $0.10. The authenticated request must show the applicable price or maximum before confirmation. The Company may decline to open an Item that appears unsafe, unlawful, misdelivered, technically impractical, or excluded by Section 9.

7.5 Forwarding

Forwarding requires a supported authorization, a complete verified destination, sufficient payment authorization, and compliance with law and Carrier rules. The standard service forwards only to destinations in the 50 United States and the District of Columbia that the dashboard supports. The Company does not offer international forwarding, customs brokerage, or export compliance through the standard service. Free-form text, mail contents, OCR, or an Agent’s inference does not by itself establish an approved destination. The Customer is responsible for the destination and service selected and must review the quote and address before approval.

Under current USPS rules, every physical address to which the Company reships or remails USPS mail, and the email address used to transmit scanned mail for digital delivery, must be recorded on the Customer’s current Form 1583 and in the USPS CMRA Customer Registration Database. A new or changed required destination therefore requires a new Form 1583, current identification, the required live witnessing or notarization, Company approval, and a CRD update before use. The Company may hold an optional forwarding request while those steps are completed.

Before the Customer approves a forwarding request, the quote or confirmation screen will identify, as applicable: (1) the origin rate location as 2100 N SEPULVEDA BLVD STE 28, MANHATTAN BEACH CA 90266 and, when a customer-facing return address is printed, the Customer’s full PMB address in the Section 2.1 format; (2) the complete destination supplied or confirmed by the Customer; (3) the Items included; (4) measured or estimated weight and dimensions; (5) the available Carrier and mail or shipping class selected by the Customer; (6) tracking, signature, Carrier-provided declared value or separately identified third-party shipping protection, or other selected services; (7) actual or estimated postage or Carrier charges; (8) handling, consolidation, packaging, and materials charges; and (9) the total or maximum authorized amount. Rates are calculated using the Facility origin, destination, package characteristics, and selected class. A quote may expire or be corrected before tender if a Carrier changes or corrects the rate, address, weight, dimensions, eligibility, or surcharge, but an amount above the Customer’s authorized maximum requires new approval or may be invoiced when legally chargeable. The Company does not sell insurance or guarantee recovery under a Carrier or third-party protection program.

Every USPS mailpiece physically remailed or redeposited by the CMRA requires new postage during active service and after termination. Original postage, an original mailing label, or original tracking may not be reused for the remailing. A Customer-requested return will be attempted only through a lawful postal workflow and does not authorize the Company to refuse delivery that USPS rules require it to accept. Opened mail and Registered Mail, insured mail, Certified Mail, C.O.D. mail, Adult Signature mail, or another accountable piece is not necessarily eligible for postage-free return as refused mail.

The Company may repackage or consolidate Items when requested or reasonably necessary. Repackaging can change dimensional weight, cost, appearance, and protection. Once an Item is tendered to a Carrier, Carrier risk applies. No delivery date, tracking event, signature, insurance recovery, or delivery outcome is guaranteed.

7.6 No customer pickup; authorized Carrier retrieval

The Manhattan Beach Facility does not offer in-person pickup by a Customer, Covered Recipient, visitor, employee of a Customer, or personal representative. This restriction does not authorize the Company to refuse lawful service of process, a governmental inspection or demand, an emergency response, or an authorized Carrier or courier retrieval.

When the Company offers a supported Carrier or courier retrieval workflow, it must be arranged and confirmed in advance. The Company may refuse or delay release when the retrieving party’s identity or authority, payment, safety, legal hold, chain of custody, packaging, label, or Carrier requirements are unresolved. A person may not avoid the no-pickup rule by claiming to be a courier or representative without completing the supported verification and retrieval workflow. Adding an adult personal addressee requires a separate current Form 1583 and the required identification before USPS mail may be accepted for that addressee. Adding a business recipient or a Form 1583 Authorized Individual requires the Form, identification, CRD, and California records then applicable to that role. An ordinary Carrier or courier collecting an Item through the supported workflow is not thereby a Form 1583 Authorized Individual.

7.7 Shredding, recycling, return, and destruction

A destructive or irreversible action requires the supported confirmation flow and verified authority over the affected Item. Once reasonably begun or completed, it cannot be reversed. The Company may delay or refuse destruction because of a legal hold, service of process, postal duty, safety concern, dispute, governmental request, preservation obligation, or system uncertainty. Subject to Sections 7.2 and 16.5, the Company is not liable merely because a properly authorized and confirmed destructive instruction later proves undesirable to the Customer. This does not excuse destruction outside the instruction's scope, failure to apply a required control, or disregard of a known revocation, legal hold, or controlling postal duty.

8. Prohibited activity and address misuse

The Customer must not use or attempt to use the service, Facility, PMB, platform, or any Agent to:

• commit, facilitate, conceal, or receive proceeds of fraud, theft, identity theft, forgery, money laundering, trafficking, extortion, blackmail, phishing, scams, sanctions evasion, tax evasion, or another crime;
• receive or reship goods bought with stolen funds, credentials, accounts, identities, or payment methods;
• operate a reshipping, parcel-mule, brushing, counterfeit, fencing, unauthorized returns, or deceptive fulfillment scheme;
• impersonate a person, business, court, government agency, attorney, financial institution, healthcare provider, Carrier, or other party;
• submit false information or documents to the Company, USPS, a notary, a Carrier, payment processor, regulator, sender, or third party;
• misrepresent the Facility as the Customer’s residence, domicile, staffed office, principal place of business, government location, licensed premises, or place where the Customer physically conducts activities that do not occur there;
• when conducting a business covered by California Business and Professions Code section 17538.5, fail to disclose the legal business name, actual business street address, or other information that statute requires in advertising, promotional materials, order blanks, or forms, unless the Customer actually satisfies a statutory exception;
• evade address, residency, licensing, banking, marketplace, know-your-customer, beneficial-ownership, sanctions, campaign, tax, court, or regulatory requirements;
• use the service as a corporate, LLC, partnership, or other registered-agent or statutory-agent service; name the Company, the Facility, or any member, manager, employee, contractor, or Facility personnel as a registered agent, agent for service, registered office, or comparable statutory representative in a public filing or private agreement; or represent that any such role exists, except for the limited California CMRA service-of-process appointment imposed by law;
• receive Items for an undisclosed or unverified person, entity, alias, trade name, or business;
• sell, sublicense, share, or transfer the address, PMB, account, or access;
• violate privacy, publicity, intellectual-property, consumer-protection, export-control, postal, Carrier, or other applicable law;
• threaten, harass, stalk, defame, deceive, exploit, or endanger another person;
• interfere with Facility operations, other customers, platform security, or Carrier operations;
• probe, scrape, hack, overload, reverse engineer, bypass controls, launder credentials, or misuse an Agent or API; or
• engage in any use the Company reasonably determines presents a material fraud, safety, legal, Carrier, reputational, payment, security, or operational risk.

9. Prohibited and restricted contents

The Customer must not intentionally direct any prohibited, illegal, unsafe, improperly declared, or improperly prepared content to the Facility, including:

• illegal drugs, federally controlled substances, cannabis, drug paraphernalia, stolen goods, counterfeit goods, or property whose possession or transfer is unlawful;
• firearms, firearm parts where restricted, ammunition, explosives, fireworks, weapons, or destructive devices;
• flammable, corrosive, toxic, radioactive, infectious, biohazardous, pressurized, magnetized, leaking, wet, odorous, smoking, hot, unstable, contaminated, or pest-infested material;
• improperly prepared lithium batteries, aerosols, fuel, chemicals, dry ice, mercury, or other regulated hazardous materials;
• live animals, insects, plants where restricted, human or animal remains, biological specimens, or medical waste;
• perishables, food likely to spoil, temperature-controlled goods, or anything requiring refrigeration or special environmental handling;
• alcohol, tobacco, nicotine products, prescriptions, controlled medicine, or regulated health products; the standard service does not approve these categories;
• cash, currency, gift cards, bearer instruments, bullion, loose precious stones, or unusually valuable property;
• pornography or obscene material whose receipt, possession, or distribution is unlawful;
• items subject to sanctions, embargoes, export controls, customs restrictions, ITAR, or another special license without advance written approval and complete lawful documentation;
• items requiring age verification, a special license, secure storage, regulated disposal, or handling that the Facility does not provide; or
• anything prohibited by USPS Publication 52, the delivering or forwarding Carrier, building rules, or applicable law.

Ordinary checks or negotiable documents that arrive in an otherwise eligible letter are received solely at the Customer’s risk. The Company does not cash, endorse, negotiate, insure, or deposit them unless a separate written service expressly says otherwise.

10. Inspection, quarantine, refusal, and reporting

10.1 Right to protect people and operations

To the extent permitted by law, the Company may inspect an exterior, isolate or quarantine an Item, request information, refuse an eligible private-carrier delivery, suspend handling, contact a sender or Carrier, or arrange lawful return or disposal when an Item is damaged, leaking, odorous, suspicious, misdelivered, improperly addressed, above limit, prohibited, or reasonably believed to present a safety, fraud, legal, or operational risk.

Where opening or another search is legally restricted, the Company will seek appropriate Customer authorization, Carrier involvement, Postmaster direction, consent, warrant, court order, or other lawful authority. The right to inspect does not create a duty to inspect or detect prohibited contents.

10.2 Emergency action

An Item presenting an actual or reasonably perceived immediate threat will be left undisturbed and the affected area isolated when appropriate under the Facility’s emergency procedures. It may be moved, opened, ventilated, surrendered, or otherwise handled only by trained personnel acting within their training or under instructions from emergency services, hazardous-material responders, USPS, Postal Inspectors, a Carrier, law enforcement, property management, or another competent authority. The Company may take those actions without prior Customer notice when reasonably necessary for safety or law. The Customer is responsible, to the extent permitted by law, for reasonable cleanup, response, return, storage, remediation, professional, and governmental costs caused by the Customer’s Item or violation.

If the Chief Postal Inspector or a designee issues an emergency mail-withholding order concerning a PMB, the CMRA will give USPS mail addressed to that PMB to the letter carrier or return it to the Post Office responsible for delivery no later than the next business day after receipt and otherwise follow the order and controlling USPS procedures.

10.3 Reporting and cooperation

When specific, credible facts cause the Company to determine in good faith that illegal, fraudulent, dangerous, or abusive activity may involve a Customer, Covered Recipient, PMB, Item, sender, Carrier interaction, payment, mail activity, scan, forwarding or disposition request, Agent, API call, webhook, account, or credential, the Company may preserve evidence, restrict or suspend service, and secure an Item as law permits. The Company will report the matter to USPS, the U.S. Postal Inspection Service, law enforcement, a regulator, emergency services, or another appropriate governmental authority when applicable law or a valid legal order requires a report or when the Company determines in good faith that the credible facts warrant one.

If USPS, the U.S. Postal Inspection Service, law enforcement, a court, a regulator, emergency services, or another competent governmental authority contacts the Company about the Customer, the PMB, an Item, or any related mail activity, the Company will authenticate the requester and will comply with every request or investigation it is legally required to honor, including a California Department of Consumer Affairs or law-enforcement investigation covered by Section 3.7. The Company may cooperate with another lawful governmental inquiry only after reasonably verifying the requester’s identity, legal authority, requested scope, and the necessity and proportionality of the requested response. Cooperation may include preserving relevant records; providing records, Items, or testimony; restricting account activity; and holding or surrendering an Item, but only to the extent permitted or required by law. Depending on that lawful scope, relevant records may include identity and Form 1583 records, account and payment information, intake, custody, forwarding, scanning, disposition, access, API, webhook, image, communication, and instruction records.

If the CMRA owner or operator, acting in good faith, contacts a governmental agency concerning suspected illegal or fraudulent activity carried out by a mailbox-service customer, California Business and Professions Code section 17538.5 provides the statutory protection stated there for claims arising from that governmental contact. That California safe harbor does not by itself extend to a disclosure to a Carrier, payment processor, sender, affected party, or other private person.

California Business and Professions Code section 17538.5 also provides that a CMRA owner or operator that keeps Form 1583 records on file and complies with the identification and record provisions of that statute is not liable for a Customer’s illegal acts based only on having provided mailbox receiving service. This provision does not excuse the Company’s own conduct or any duty imposed by law.

The Company may make a nongovernmental disclosure only when separately permitted or required by applicable law, valid legal process, an authenticated Customer instruction, or another legally sufficient authorization, or when specific and credible facts make a limited disclosure reasonably necessary to investigate, prevent, or mitigate a particular fraud, safety, security, sanctions, or abuse incident and the recipient has a legitimate role in resolving that incident. It will limit every disclosure to what is reasonably necessary for its lawful purpose. Nothing in these Inbound Terms authorizes a disclosure prohibited by law; the Company may require a subpoena, warrant, court order, postal directive, consent, or other legally sufficient basis when appropriate. Notice to the Customer may be delayed or omitted when prohibited by law, harmful to an investigation, or reasonably necessary to protect safety or prevent further wrongdoing. Except where law imposes a duty, this Section does not require the Company to monitor every Item or detect, investigate, or report every possible violation.

11. Temporary storage, unpaid accounts, and unclaimed non-USPS property

11.1 No long-term storage or inventory service

Storage exists only to allow prompt scanning, forwarding, Carrier retrieval, shredding, return, or another supported disposition. It is not permanent storage and is not inventory management. The Customer must monitor Items, issue timely instructions, maintain a current payment method, and keep enough available funds for requested actions and required forwarding.

11.2 Included periods and continuing charges

Mail Piece storage is included for 30 calendar days after intake. Beginning on day 31, each retained Mail Piece incurs $0.05 per Item per day until custody ends. Package storage is included for 7 calendar days after intake. Beginning on day 8, each retained Package incurs $5.00 for each started 30-day storage period until it is forwarded, returned, transferred through an approved workflow, or otherwise leaves Company custody. The intake date is day 1, all storage calculations use Pacific Time, and any part of a chargeable day or 30-day package-storage period is billed as a full unit. Accrual ordinarily stops when the Item physically leaves Company custody, not when the Customer merely submits a request; however, the Company will waive storage charges caused solely by its delay beyond a disclosed processing period after receiving complete, lawful, funded instructions, or by the Company’s wrongful withholding of the Item. Silence is not an instruction to discard, shred, recycle, return, or forward an Item. The Customer should issue an authenticated disposition instruction before the included period ends to avoid storage charges. Charges may continue during suspension or a payment dispute only to the extent reasonable and lawful and not when the Company is withholding the same Item solely over a good-faith dispute concerning those storage charges. They may be debited automatically only under a valid variable-charge authorization and applicable cap; otherwise, they accrue as a contractual amount that may be invoiced. Preapproved nonstandard Items may have a shorter grace period and a separately quoted rate.

11.3 Nonpayment

If a subscription renewal or other amount is unpaid, the Company may immediately suspend optional opening, scanning, webhook, API, Carrier retrieval, Customer-requested forwarding, or other discretionary account actions; decline new private-carrier deliveries; charge the payment method on file as authorized; offset refunds or credits where lawful; require payment before release where lawful; and use lawful collection remedies. Unless a longer period is required by law or the Company states otherwise, the Company may terminate or decline to renew mailbox service if a failed subscription charge remains unpaid seven calendar days after written notice. No cure period is required for fraud, an abusive chargeback, repeated payment failure, or an urgent legal, safety, or security risk to the extent law permits.

Cancellation or termination for nonpayment stops future discretionary service but does not transfer ownership of an Item, erase amounts already incurred, or suspend duties that USPS or California law requires after termination. In particular, nonpayment does not end the required USPS remailing period, the California two-year Form 1583 and identification-record retention period, or the California two-year service-of-process agency. Except for the included California statutory process handling and postage described in Section 4.3, required new postage, handling, storage, and other lawful costs may be invoiced or collected as a debt even when automatic debit authority has ended.

11.4 Non-USPS packages and other property

The Company is not required to keep a private-carrier package, merchandise, or other non-USPS property indefinitely. The 30-day custody period and 15-day final-notice period below are contractual escalation thresholds only. Their expiration does not transfer ownership, establish statutory abandonment, or independently authorize the Company to sell, donate, destroy, use, or dispose of property.

The Company may take the limited actions stated below only after the latest of:

1. 30 calendar days after the Item’s intake or the account’s effective termination, as applicable;
2. 15 calendar days after the Company sends a final disposition notice to the Customer’s email and last known postal address; or
3. any longer mandatory notice or holding period under applicable law.

After the applicable date, the Company may, subject to legal holds and applicable law, continue secure custody and lawful charges, return the Item to the sender or private Carrier when lawful, or transfer custody to a qualified third-party storage provider that is bound to preserve ownership, exercise legally required care, and provide reasonable retrieval rights. Before a nonemergency transfer at the Customer’s expense, the Company will send advance notice identifying the provider and location, transfer charge, ongoing storage rate, retrieval method, and any applicable deadline. Automatic debit remains subject to the Customer’s existing authorization and cap; otherwise, a lawful amount will be invoiced. A custody transfer does not transfer title.

The Company will not sell, donate, destroy, use, or transfer title to the property solely because those periods expired. Such an action requires either a valid, authenticated instruction from a person authorized to direct the property’s disposition and a lawful method, or a specifically applicable statutory, judicial, or lien-enforcement procedure, including all required notices, sale procedures, redemption rights, and accounting for surplus proceeds. The Customer remains responsible for lawful storage, return, handling, disposition, and collection costs. USPS mail remains governed exclusively by Sections 11.5 and 12 and controlling postal rules.

11.5 USPS exception

This Section does not authorize abandonment, destruction, refusal, return-to-sender, or disposal of USPS mail contrary to USPS Domestic Mail Manual section 508.1.8 or other controlling postal rules. USPS mail after termination is governed by Section 12.

12. Suspension, termination, and post-termination mail

12.1 Customer cancellation

The Customer may cancel automatic renewal through the methods described in Section 19.4. A Customer who enrolled online may complete cancellation of automatic renewal entirely online, at will, and without an obstructive or delaying step, subject only to reasonable authentication. Cancellation of automatic renewal is not conditioned on first paying an outstanding balance, disposing of every Item, speaking to a representative, or completing the separate USPS mailbox-closure workflow.

Canceling automatic renewal prevents future subscription renewals but does not by itself end the postal agency relationship before the effective service-termination date or replace the closure information and post-termination election required by Section 12.3. Cancellation has no separate cancellation fee, but the Customer remains responsible for subscription amounts through the effective date, prior charges, approved work awaiting completion, Carrier or postage costs, storage, nonrefundable third-party charges, and legally required post-termination handling.

Unless the Company confirms an earlier Customer-requested closure date or terminates sooner for cause, the effective service-termination date is 11:59 p.m. Pacific Time on the last day of the Customer’s already-paid billing period. The Company will record and confirm that date because it begins the applicable USPS six-month remailing period and California two-year record-retention and service-of-process periods. Stopping automatic renewal is immediate, but does not retroactively shorten the paid service period or create a prorated refund except where law requires one.

12.2 Company suspension or termination

The Company may restrict, suspend, decline to renew, or terminate all or part of the service for:

• nonpayment, failed payment, chargeback abuse, or an unavailable payment method;
• false, expired, mismatched, incomplete, or unverifiable identity or Form 1583 information;
• illegal, fraudulent, deceptive, dangerous, sanctioned, or abusive use;
• prohibited Items, material safety events, excessive or undisclosed volume, or Facility disruption;
• exceeding the strict five-package monthly limit repeatedly, intentionally, materially, or after warning;
• credential compromise, hacking, threats, harassment, or misuse of the platform;
• repeated Customer or Agent errors after warning;
• breach of these Inbound Terms or the General Terms;
• a Carrier, Postmaster, Postal Inspector, court, regulator, law-enforcement, landlord, insurer, or other lawful requirement;
• Facility closure, relocation, loss of authorization, capacity loss, force majeure, or material operational risk; or
• any other lawful reason reasonably necessary to protect the Company, Facility, postal system, Carriers, other customers, or the public.

For an ordinary curable breach, the Company ordinarily intends to provide seven days’ notice and an opportunity to cure. Subscription nonpayment follows the seven-calendar-day notice period in Section 11.3 unless fraud, an abusive chargeback, repeated payment failure, or an urgent legal, safety, or security risk permits earlier action. No additional cure period is required for a serious or repeated breach, suspected crime or fraud, dangerous contents, threats, security compromise, legal order, or urgent risk, to the extent law permits. For operational nonrenewal not caused by Customer breach, the Company ordinarily intends to provide 30 days’ notice when practicable.

A Company-initiated termination, including termination for nonpayment, is effective on the date and time stated in the written termination notice. The Company will record and confirm that effective date because it begins the applicable USPS six-month remailing period and California two-year record-retention and service-of-process periods.

USPS separately may suspend delivery to the entire CMRA after the notice and approval process stated in the Domestic Mail Manual when the CMRA fails to cure postal noncompliance, and USPS may terminate the CMRA’s authorization if the CMRA does not timely comply. After an approved delivery suspension takes effect, USPS may return Facility mail to senders endorsed “Delivery Suspended to Commercial Mail Receiving Agency.” A Company-caused compliance failure is not automatically an event outside the Company’s reasonable control and does not waive a Customer remedy that applicable law or these Inbound Terms makes nonwaivable.

12.3 USPS rules after termination

The Customer acknowledges and agrees that:

1. neither the Customer nor the CMRA will file a USPS change-of-address order for the PMB;
2. the Company will record the termination date on its Form 1583 record and in the USPS CMRA Customer Registration Database as required;
3. the Company will retain required Form 1583 and identification records for the applicable period, including California’s two-year requirement;
4. for at least six months after termination, the CMRA must remail USPS mail intended for the former Customer with new postage unless the Customer has provided valid written instructions that the mail, or specified types of mail, not be remailed;
5. a do-not-remail instruction may not require the CMRA to refuse the mail, return it to sender, hold it and later return it to USPS, or redeposit it without new postage during that six-month period;
6. USPS rules generally prohibit a CMRA from refusing USPS mail addressed to a current Customer or a Customer terminated within the prior six months;
7. the Customer must provide and keep current a lawful remail address or other information required on Form 1583; required new postage and disclosed handling may be charged to the payment method on file only while a separate authorization covering those amounts remains valid, and otherwise may be invoiced; unpaid amounts remain a debt owed by the Customer;
8. upon USPS request, the Customer authorizes the Company to provide USPS every physical or email address to which the Company remails, scans, or transmits the Customer’s mail;
9. if remailed mail is returned during the six-month period endorsed “Moved, Left No Address,” the CMRA may return it to the Post Office during that period only after obtaining approval from the Postmaster or station manager and presenting the evidence USPS requires of the prior remailing; and
10. after the required six-month period, eligible mail may be returned to the Post Office with the endorsement and procedure required by USPS.

The Customer’s post-termination remail or do-not-remail election must be captured in the separate, clear, written, auditable record described in Appendix B. An Agent instruction, support summary, or MAILBOX.md preference does not by itself replace that required election.

12.4 Private-carrier Items after termination

Private-carrier packages delivered after termination may be refused or returned when lawful. A private-carrier Item already in custody remains subject to storage charges, payment obligations, prompt Customer disposition, and Section 11.4. The Company does not promise to accept or store private-carrier Items during the USPS post-termination remailing period.

12.5 Survival

Payment obligations, postal and record-retention duties, California service-of-process obligations, risk allocation, warranty disclaimers, liability limits, indemnity, privacy and lawful-disclosure terms, dispute terms, and any provision that by its nature should survive will survive suspension, cancellation, or termination.

Facility closure, relocation, lease loss, ownership or control change, operator transition, or postal suspension does not shorten an existing California two-year service-of-process appointment or another surviving duty. Before such an event when reasonably foreseeable, and as promptly as possible otherwise, the Company will establish a lawful successor tender method, preserve trained coverage and required records, coordinate all required USPS and California transition steps, and give any notice required by law. The Company will not represent that a new address is usable or move a Customer’s PMB to a new Facility unless the Company has completed the applicable postal authorization and the Customer has completed a new or updated Form 1583 and any required notarization, identity review, California acknowledgment, and affirmative address-change acceptance.

13. California service of process

13.1 Limited statutory agency only

As required by California Business and Professions Code section 17538.5, the Customer irrevocably appoints the CMRA owner or operator identified in the Customer’s activation records as the Customer’s limited agent solely to receive and transmit service of process in the manner required by that statute. For this version, that entity is Golden Ratio, LLC doing business as mailbox.bot, solely in its capacity as the authorized CMRA owner or operator. The appointment begins on the date shown on the separately signed California acknowledgment and continues until two years after that Customer’s service terminates.

This limited appointment does not make the Company, the CMRA, or any member, manager, employee, contractor, or Facility personnel the Customer’s registered or statutory agent designated in a corporation, LLC, partnership, or other entity filing; attorney; attorney-in-fact; personal representative; executor; administrator; guardian; conservator; officer; employee; fiduciary; litigation representative; or general agent. Receipt of process does not authorize any such person to provide legal advice; determine whether service is valid; admit or deny an allegation; waive service, jurisdiction, notice, a defense, or an objection; extend a deadline; enter an appearance; sign or file a response; accept a settlement; retain counsel; appear for the Customer; attend an in-person proceeding, inspection, or meeting; or otherwise represent or act for the Customer in a proceeding. The Customer remains solely responsible for obtaining counsel, evaluating the documents, calculating every deadline, and taking every required action. Nothing in this Section limits a separate method of service or legal authority that applicable law makes valid.

The California agent for service of process that Golden Ratio, LLC maintains for claims or filings concerning Golden Ratio, LLC itself is a separate corporate-compliance role. That agent and role are not supplied, shared, sublicensed, or made available to a mailbox Customer through this service.

13.2 Receipt, notice, mailing, and records

Because the CMRA owner or operator is a legal entity, it acts through trained adult personnel expressly authorized in writing to perform ministerial receipt, logging, copying, notification, mailing, and recordkeeping on its behalf, but only to the extent California law permits. Those persons do not become the Customer’s agents individually. The entity CMRA remains responsible for the applicable statutory duties. No particular Company member, manager, founder, or employee is promised to be personally present. A process server is not a Customer seeking Facility access or Item pickup and will be directed to the designated service-of-process intake method rather than refused under the no-customer-access rule. The Company will maintain a reasonably identifiable intake method and trained coverage during its published usual office hours as applicable law requires. A landlord receptionist, building employee, or contractor will not be used for this function unless expressly authorized and trained in writing and California counsel has confirmed the arrangement.

Upon receipt of process for a current or qualifying former Customer, the CMRA will record the date and time received and identify the intended Customer using the information reasonably available to it. The CMRA’s acceptance, routing, or mailing of documents is ministerial and is not a representation that the documents, manner of service, named party, court, claim, or proceeding are authentic, sufficient, timely, or legally valid.

The CMRA will then follow the procedures required by California Business and Professions Code section 17538.5, which currently include:

• within 48 hours after receipt, placing a copy of the documents or notice of receipt in the Customer’s mailbox or other place where the Customer ordinarily receives mail from the CMRA, unless mailbox service previously terminated;
• within five days after receipt, sending all documents by first-class mail to the Customer’s last known home or personal address; and
• obtaining and preserving a certificate of mailing.

An electronic alert, dashboard entry, image, scan, webhook, API event, or courtesy communication may supplement, but does not replace, a step required by statute. For service completed under California Business and Professions Code section 17538.5(d), the statutory rule currently deems service perfected 10 days after mailing by the CMRA. Other lawful methods of service, types of documents, or governing procedural rules may produce a different effective date or response deadline. Receipt, opening, scanning, or review in the dashboard does not determine that date. The Customer must treat every service-of-process notice as time-sensitive and obtain appropriate advice about the applicable deadline.

The CMRA will preserve the certificate of mailing and related service records. When legally appropriate, the declaration of service by mail contemplated by California law will be signed under penalty of perjury by an authorized natural person for the CMRA owner or operator who has the legally sufficient firsthand knowledge of the relevant receipt, mailing, and records, and it will be provided with the certificate of mailing. No particular Company member, manager, founder, or employee is promised as the declarant unless that person has the required knowledge and authority. To the extent California Business and Professions Code section 17538.5 provides, an owner or operator that has complied with the statutory receipt, notice, mailing, and certificate requirements and provides the qualifying declaration and certificate of mailing has no further liability in connection with acting as the Customer’s agent for service of process. Nothing in these Inbound Terms limits a method of service, notice, or proof that applicable law makes valid.

The Customer must promptly notify the Company in writing of every change to the Customer’s actual home or personal address during service and for two years after termination. The Company is not responsible for delay or nonreceipt caused by an inaccurate or stale address, Carrier failure, or another cause outside its reasonable control, but nothing in these Inbound Terms limits a nonwaivable statutory duty.

13.3 Limited disclosures concerning process

Upon a complaint or inquiry concerning a current Customer or a former Customer whose two-year statutory appointment remains in effect, the CMRA will state that it is the Customer’s limited authorized agent for service of process, as California law requires. The CMRA will not represent that the appointment remains active after it has expired. That response does not authorize disclosure of Form 1583, identification documents, mail activity, Item contents, scans, payment information, or other Customer information except as separately permitted or required by law.

Upon presentation of a certified copy of a judgment, and prompt confirmation that the judgment identifies the mailbox-service Customer and the presenter is the judgment creditor or its authorized representative, the CMRA will disclose the Customer’s last known address as California law requires. The CMRA does not represent the Customer, judgment creditor, process server, or any other party and does not advise any person concerning how to serve, respond to, enforce, challenge, or interpret legal process.

Nothing in this Section displaces California’s Safe at Home program, a protective court order, or another address-confidentiality law. A program participant may have appointed the California Secretary of State or another governmental office as the legally designated agent for service of process. Any process or address request involving a protected person will receive manual review and will be handled only as the controlling program, order, USPS rule, and law permit. The Company will not disclose a protected home or confidential address merely because it appears in a Form 1583 or internal record.

14. Privacy, confidentiality, and sensitive content

14.1 Confidentiality; no sale or unrelated commercial sharing

For this Section 14, “Inbound Customer Data” means information that identifies, describes, concerns, is derived from, or can reasonably be linked to a Customer, Covered Recipient, PMB, or Item, including names, addresses, contact and account information, billing and transaction metadata, Form 1583 and identification records, mail activity, Item exteriors and contents, sender and Carrier information, intake and custody records, images, scans, OCR and extracted text, forwarding and disposition history, API and webhook records, instructions, and communications. The Company will treat Inbound Customer Data as confidential service information and will maintain reasonable administrative, technical, and physical safeguards appropriate to its nature.

The Company does not and will not sell, rent, license, or trade Inbound Customer Data as a standalone data product. Whether or not the California Consumer Privacy Act applies to the Company or a particular Customer, the Company will not “sell” or “share” Inbound Customer Data as those terms are defined under applicable California privacy law, including for cross-context behavioral advertising. The Company will not disclose Inbound Customer Data to a third party for that party’s own advertising, profiling, data brokerage, AI-model training, or other unrelated commercial purpose.

The Company may disclose Inbound Customer Data only to the extent reasonably necessary:

1. to authorized Company personnel, Facility personnel, and purpose-limited service providers that operate, fulfill, host, secure, audit, or support the service and are bound by the restrictions stated below;
2. to carry out an authenticated Customer instruction, including an authorized opening, scan, forwarding, Carrier or courier retrieval, return, or other disposition;
3. to USPS, a Postmaster, Postal Inspectors, the California Department of Consumer Affairs, law enforcement, courts, regulators, emergency authorities, or other governmental authorities when permitted or required by postal rules, applicable law, an investigation within the recipient’s lawful authority, or valid legal process, subject to Section 10.3;
4. to perform the California CMRA service-of-process duties and other disclosures expressly required by law;
5. to investigate, prevent, preserve evidence of, report, or mitigate suspected fraud, illegality, danger, abuse, a sanctions violation, or a security incident, as permitted by law; or
6. to a bona fide successor in a merger, acquisition, reorganization, bankruptcy, change of control, or sale of all or substantially all relevant operating assets, provided Inbound Customer Data is not sold or transferred as a standalone data asset, the transaction and disclosure are otherwise lawful, and the successor is bound to privacy, use, confidentiality, and security restrictions at least as protective as this Section.

The Company will limit each disclosure to the Inbound Customer Data reasonably necessary for its lawful purpose. Before permitting a nonaffiliated service provider to receive Inbound Customer Data, the Company will require through a written contract or binding provider terms that the provider use the information only for the specified service purpose; maintain confidentiality and reasonable security; not sell or share it for cross-context behavioral advertising; not use it for the provider’s own advertising, profiling, data brokerage, AI-model training, or other unrelated purpose; and impose equivalent restrictions on any subprocessor that receives it. A permitted disclosure does not authorize unrelated use and does not alter any statutory definition of “sell” or “share.” Required disclosures and the necessary access described below mean the Company cannot truthfully promise that Inbound Customer Data will never be disclosed under any circumstances.

The Privacy Policy may provide additional detail or stronger protection but may not expand the disclosure categories in this Section for Inbound Customer Data. This Section controls any conflict concerning the collection, access, use, disclosure, sale, sharing, or security of Inbound Customer Data. This confidentiality remains subject to disclosures required by law. It does not create attorney-client privilege, work-product protection, doctor-patient privilege, a fiduciary relationship, or another professional or evidentiary privilege.

The Company does not intentionally read, analyze, or review the substantive contents of an Item for curiosity, advertising, profiling, AI-model training, competitive intelligence, or another purpose unrelated to providing, securing, billing, auditing, or lawfully administering the service. This is a strict purpose limitation, not a promise that physical-mail operations are content-blind or that no authorized person will ever perceive words, images, or other information appearing on or inside an Item.

Physical mail service cannot be performed without some human and service-provider access. Authorized employees, Facility personnel, contractors, and purpose-limited service providers may need to view labels and exteriors and, when an action is authorized or otherwise lawful, open envelopes or packages, unfold and handle pages, count pages, photograph or scan contents, perform OCR or indexing, conduct quality control, troubleshoot, investigate suspected abuse, repackage or forward Items, create labels, and perform applicable postal, CMRA, legal, security, or safety duties. A person positioning, opening, scanning, photographing, quality-checking, routing, securing, or otherwise lawfully handling an Item may directly or incidentally see some or all of a page or its contents even if reading the substance is not the purpose of the task.

By accepting these Inbound Terms and requesting or, after approval, provisioning a mailbox through the service, the Customer acknowledges that this limited direct or incidental visibility is inherent in authorized physical opening, scanning, photography, OCR, forwarding, support, compliance, security, and related handling, and permits authorized personnel and providers to have that access only to the extent reasonably necessary for a purpose allowed by this Section. By submitting an authenticated request for a specific opening, scanning, photography, OCR, forwarding, or other content-handling action, the Customer further expressly authorizes the access reasonably necessary to perform, secure, quality-check, count pages or validate the related charge, and audit that action. Support personnel may access content only when reasonably necessary to address a Customer-authorized support request, secure or troubleshoot the service, investigate suspected abuse, or comply with law. Limited necessary access consistent with this Section is not, by itself, a breach of confidentiality. This acknowledgment is not blanket authorization to open every sealed Item merely because it was received or because a mailbox was rented; opening still requires an authenticated Customer instruction or another lawful basis under these Inbound Terms. Nothing authorizes use of the contents for an unrelated purpose. The Customer represents that the Customer is the addressee or otherwise has lawful authority to request the handling action and will not knowingly direct the Company to process another person’s information unlawfully.

14.2 Sensitive information; no HIPAA or SOC assurance

Mail may contain health, financial, tax, legal, employment, authentication, trade-secret, personal, or other sensitive information. The inbound service is not currently offered, represented, or warranted as HIPAA-compliant. The Company is not agreeing to act as a HIPAA business associate, and no Business Associate Agreement is included in this service. The Customer must not direct protected health information to the service or request that it be opened, scanned, stored, or transmitted when a Business Associate Agreement or HIPAA-specific safeguard is required, unless the Company has expressly approved that use in a separately signed agreement.

The Company’s inbound-mail operations have not been independently examined under SOC 1 or SOC 2, and the Company does not currently provide a SOC 1 or SOC 2 report or attestation for this service. A service provider’s security certification or report does not make mailbox.bot’s own operations SOC-attested. Unless expressly stated in a signed addendum, the service also is not represented as GLBA-compliant, PCI-DSS storage, FERPA-compliant, ITAR-compliant, a legal document repository, or suitable for any regulated retention obligation. The Customer must determine whether the service is appropriate and must not use it where a required safeguard, contract, certification, attestation, or access restriction is unavailable.

14.3 Scans and digital retention

The service is not a permanent archive. Digital images, OCR, metadata, and downloads may be subject to retention limits, corruption, deletion, account closure, legal hold, security measures, or technical failure. The Customer must promptly download and independently preserve any record it needs. These ordinary content-retention limits do not shorten the required retention of Form 1583, identification copies, the California acknowledgment, service-of-process records, post-termination elections, or any other compliance record that law or postal rules require the Company to retain. The Privacy Policy provides additional detail, but Section 14.1 controls any conflict concerning disclosure or service-provider use of Inbound Customer Data.

14.4 Security, incident response, and lawful disposal

The Company will apply its reasonable-security safeguards to Inbound Customer Data as a uniform operational baseline, whether or not the Customer resides in California. Every persistent digital copy of Inbound Customer Data stored in a Company-selected or Company-contracted production database, object store, search index, log store, queue, backup, or managed endpoint will be protected by encryption at rest supplied at the infrastructure layer, application layer, or both. A temporary processing copy that persists outside memory must receive equivalent protection and be securely deleted when no longer reasonably necessary. The Company will require equivalent at-rest protection from a service provider that persists Inbound Customer Data. Access will be restricted to authorized persons and systems with a service-related need.

The Company will use encrypted transport when transmitting Inbound Customer Data across a public network. The only exception is an authenticated, Customer-selected destination or workflow that cannot support encrypted transport, after the Company clearly warns the Customer of the specific risk and only when the transmission is otherwise lawful; the Company may decline the request instead.

This commitment does not mean that physical mail is encrypted; that every digital record receives separate application-layer, KMS-backed, per-file, or end-to-end encryption; or that authorized access never requires data to be decrypted temporarily for display, scanning, OCR, support, processing, forwarding, investigation, or another permitted operation. A service provider that persists Inbound Customer Data on the Company’s behalf and under the Company’s instructions is covered by the requirements above even if that provider independently operates its infrastructure. The commitment does not warrant the security configuration of a Customer device or of a system operated by USPS, a Carrier, an independently selected notary, a payment or identity provider, a governmental authority, or another authorized recipient that is not acting as the Company’s processor and receives the information for its own legal or transactional function after a lawful disclosure. The Company will use reasonable diligence when selecting and configuring its service providers, but no encryption or security method is infallible.

When retention is no longer required or reasonably necessary and disposal is legally permitted, the Company will destroy or arrange for destruction of records containing personal information by rendering them unreadable or undecipherable as applicable law requires. The Company will investigate suspected security incidents and provide notices concerning a qualifying data breach to affected persons, data owners, and regulators as applicable law requires.

This Section does not shorten California’s two-year Form 1583 and identification-copy retention period, the California acknowledgment and service-of-process period, a USPS requirement, a litigation or regulatory hold, or another lawful preservation duty. It also does not represent that the service is HIPAA-compliant, SOC-attested, certified to a particular security framework, or absolutely secure.

15. Disclaimers and assumption of risk

15.1 As-is, best-efforts service

EXCEPT FOR THE COMPANY’S EXPRESS OBLIGATIONS IN THESE INBOUND TERMS, THE GENERAL TERMS, THE PRIVACY POLICY, AN ACCEPTED ORDER, OR A SIGNED ADDENDUM, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE INBOUND SERVICE, INTAKE RECORDS, IMAGES, SCANS, OCR, CLASSIFICATIONS, NOTIFICATIONS, API RESPONSES, AGENT FEATURES, STORAGE, AUTHORIZED CARRIER OR COURIER RETRIEVAL, FORWARDING, AND OTHER ACTIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” THE COMPANY DISCLAIMS APPLICABLE IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, ONLY TO THE EXTENT THOSE WARRANTIES MAY LAWFULLY BE DISCLAIMED. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY ACCURATE, OR ABSOLUTELY SECURE. THIS SECTION DOES NOT DISPLACE AN EXPRESS PROMISE OF PROFESSIONAL OR WORKMANLIKE PERFORMANCE, AUTHORIZE ACCESS, USE, OR DISCLOSURE CONTRARY TO SECTION 14, OR LIMIT A DUTY THAT CANNOT LAWFULLY BE WAIVED.

15.2 No guaranteed outcome

The Company does not guarantee:

• receipt of any Item a sender or Carrier claims to have sent or delivered;
• continuous availability of an address, Facility, PMB, Carrier, action, dashboard, API, or notification channel;
• error-free sorting, attribution, storage, opening, scanning, OCR, Agent interpretation, forwarding, or destruction;
• Item condition, contents, authenticity, completeness, value, legality, or suitability;
• any processing, mailing, forwarding, Carrier, court, governmental, tax, or contractual deadline;
• acceptance of the address by a third party or success of a business registration, bank, marketplace, licensing, residency, or verification use; or
• prevention of theft, fire, water damage, pests, break-in, cyberattack, employee error, Facility error, Carrier error, or force-majeure loss.

15.3 Time-sensitive and legal mail

The Customer may receive service of process, legal notices, tax documents, government correspondence, checks, medical information, deadlines, or other consequential Items. The Customer remains responsible for maintaining independent monitoring, counsel, calendars, backup contact methods, and contingency plans. The Company’s compliance with a specific nonwaivable statutory duty does not create a broader guarantee that every notice or Item will be timely received, imaged, understood, or acted upon.

15.4 Force majeure

To the extent permitted by law, the Company is not liable for failure or delay caused by an event outside its reasonable control, such as a Carrier disruption, natural disaster, war, government restriction, or external power or network outage. An event is not excused merely because it involves a third party, cyberattack, lease, equipment, or staffing problem; this Section does not excuse a failure caused or materially worsened by the Company's breach of duty or failure to take reasonable precautions. The Company will take reasonable steps to mitigate the interruption and protect Items and records. This Section does not eliminate nonwaivable postal, service-of-process, custody, security, incident-notification, or refund duties.

16. Limitation of liability

16.1 Excluded damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, FACILITY PERSONNEL, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES; LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OPPORTUNITY, DATA, OR USE; BUSINESS INTERRUPTION; SUBSTITUTE SERVICES; EMOTIONAL DISTRESS; MISSED DEADLINES; DEFAULT JUDGMENTS; PENALTIES; OR THIRD-PARTY CLAIMS, EVEN IF ADVISED THAT SUCH DAMAGE IS POSSIBLE.

16.2 Carrier and pre-custody exclusion

The Company has no liability for a Carrier’s independent acts or omissions, an Item before actual Company or Facility possession or control or after proper forwarding tender, hidden or preexisting damage, improper packaging, prohibited contents, inaccurate Customer or Agent instructions, an unverified or incorrect destination, or a circumstance outside the Company’s reasonable control, except to the extent the Company’s own act, omission, or breach of duty caused or contributed to the loss. A Company-created forwarding-label, address, packaging, or handoff error is not converted into an excluded Carrier act merely because a Carrier later transported the Item.

LIABILITY LIMITS ARE NOT INSURANCE. Section 16 allocates responsibility to the extent permitted by applicable law. A stated limit is not a promise of insurance coverage or a guaranteed payment. The nonwaivable rights and increased-valuation provisions below control over any inconsistent cap or exclusion.

16.3 Physical-Item cap

If an Item is proven lost or physically damaged while in the Company’s physical custody because the Company failed to exercise the care required by applicable law, the maximum liability for that Item will be the lesser of:

1. the Item’s documented actual replacement value, excluding sentimental value, lost profit, and consequential loss; or
2. $500.00 per Item.

Any Carrier, sender, insurer, salvage, refund, or other recovery reduces the amount payable. The Customer must provide purchase records and other reasonable proof of value and loss.

16.4 Aggregate cap

Subject to the per-Item cap, the Company’s total aggregate liability for all claims arising from or relating to the inbound service or these Inbound Terms will not exceed the greater of (a) fees the Customer paid the Company for the inbound service during the 12 months before the event giving rise to the claim or (b) $500.00.

16.5 Nonwaivable liability

These disclaimers and limits apply only to the fullest extent permitted by law. They do not exclude or limit liability or a remedy for the Company’s fraud, willful injury, gross negligence, conversion to the Company’s own use, intentional theft, violation of law, or other conduct or responsibility that applicable law does not permit the Company to exclude or limit. They do not reduce a standard of care imposed by applicable law. No cap, exclusion, notice requirement, or incorporated provision restricts a remedy that applicable law makes nonwaivable.

16.6 Increased valuation and applicable storage law

If applicable deposit, bailment, or warehouse law gives the Customer a right to request increased liability, that right remains available notwithstanding the limits above. In particular, if California Commercial Code section 7204 applies, the Customer may request in a record an increased valuation when signing the storage agreement or within a reasonable time after receiving the warehouse receipt. Send the request and the Item's value and identifying information to support@mailbox.bot. Contact the Company before sending an Item whose value exceeds the standard limit whenever practicable; this request does not itself authorize an otherwise prohibited Item.

The Company will address a qualifying request in accordance with applicable law and document any increased valuation and related lawful charge in a retainable record. A higher applicable or agreed liability amount controls over both the per-Item and aggregate caps to the extent necessary to give it effect. Increased valuation allocates liability; it is not insurance, does not guarantee payment without a covered basis for liability, and does not excuse proof of actual loss. No discretionary approval requirement, general cap, or absent online control eliminates a right that applicable law makes nonwaivable.

17. Indemnification for customer-caused third-party claims

To the maximum extent permitted by law, the Customer will indemnify and hold harmless the Company and its members, managers, officers, employees, contractors, affiliates, authorized Facility personnel, and purpose-limited service providers from a claim brought by a sender, recipient, owner, Carrier, regulator, governmental body, or other third party, and from a reasonable loss, fine, penalty, judgment, settlement, cost, or attorneys’ fee arising from that claim, but only to the extent the claim is caused by:

• the Customer’s or an Agent’s unlawful, fraudulent, dangerous, deceptive, sanctioned, infringing, or otherwise prohibited use of the service, address, PMB, credentials, or Facility;
• prohibited, unsafe, unlawfully owned, unlawfully imported or exported, improperly declared, or improperly packaged contents supplied or directed by the Customer, including resulting injury, contamination, cleanup, remediation, investigation, return, or disposal;
• a false, incomplete, stale, misleading, inaccurate, or unauthorized representation, address, destination, declaration, credential, approval, or handling instruction supplied through the Customer’s account;
• the Customer’s lack of ownership, consent, authority, or other legal right to receive, open, scan, photograph, forward, destroy, or otherwise control an Item or another person’s information;
• taxes, duties, customs obligations, licenses, permits, or Carrier charges legally attributable to the Customer or the Customer’s Item; or
• the Customer’s material breach of these Inbound Terms, the General Terms, Form 1583, a notary certification, Carrier rules, or applicable law.

This Section applies to third-party claims; it does not require the Customer to indemnify the Company against the Customer’s own direct claim for loss of or damage to an Item. It does not apply to the extent a claim, loss, or expense is caused by a protected party’s negligence, gross negligence, fraud, willful misconduct, violation of law, or breach of these Inbound Terms, and it does not require indemnity for a future act the protected party knew was unlawful when committed.

The Company must give reasonably prompt written notice of a claim for which it seeks indemnity; delayed notice reduces the Customer’s obligation only to the extent the delay materially prejudices the Customer. Contrary to any default rule that might otherwise imply an immediate duty to defend, this Section does not require the Customer to assume the Company’s defense or advance defense costs before covered responsibility is established by a final judgment or a settlement the Customer approved in writing. The Company will control its defense, and the Customer may participate with counsel at the Customer’s expense. The Company may not bind the Customer to an indemnity payment through a settlement without the Customer’s prior written consent, not to be unreasonably withheld. After covered responsibility is established, covered and noncovered defense costs and liability must be reasonably allocated according to causation and applicable law, and the Customer must reimburse the reasonable covered portion.

18. Billing, renewal, refunds, and taxes

18.1 Month-to-month renewal and prospective price changes

The standard subscription begins at $20.00 when the mailbox is activated and renews automatically for $20.00 each month on the billing date until canceled, terminated, or lawfully changed. The subscription price does not include a separately disclosed required or optional notary charge, or contingent overage, scan, forwarding, Carrier, postage, materials, storage, separately ordered mailbox or business-name, or special-handling charges disclosed in Section 4.3. Any mandatory enrollment total remains subject to the all-in presentation rule in Section 4.3.

Before obtaining or confirming a consumer's billing information for the subscription, the Company will clearly and conspicuously disclose all material transaction terms, including automatic continuation until canceled, the renewal period, recurring amount or authorized range, charge frequency, included allowances, cancellation policy and method, and Company contact information. Those terms will also appear in proximity to the request for consent. The Company will obtain the Customer’s express affirmative consent before charging, provide a retainable acknowledgment, preserve required proof of consent, provide an easy-to-use online cancellation method for online enrollment, and give any renewal or fee-change notice required by law.

Subject to applicable law, the Customer acknowledges and agrees that the Company may increase the recurring subscription price or a published Company usage rate prospectively for a bona fide business reason. Reasons may include inflation; a change in the service's scope, quality, or capacity; or an increase or change in postage, Carrier shipping or fuel surcharges, labor, rent, utilities, insurance, security, compliance, governmental assessments, equipment, technology, payment processing, supplier, or other operating costs. This reservation does not authorize an undisclosed, deceptive, discriminatory, or retroactive charge, and listing a reason does not eliminate any notice, cancellation, disclosure, or consent requirement imposed by law or these Inbound Terms.

For a California consumer, the Company will provide a clear and conspicuous notice of a subscription or other covered fee change, together with information about how to cancel, in a form the Customer can retain no fewer than 7 days and no more than 30 days before the change takes effect. The notice will identify the current fee, new fee, effective date, and available cancellation method. If another applicable law, an accepted order, or an express written commitment requires a longer notice period or additional consent, the Company will follow that requirement. The new subscription price first applies to a renewal occurring on or after the stated effective date, and the Customer may cancel before that renewal to avoid the increased subscription price. Continued use or renewal after the effective date constitutes acceptance only to the extent applicable law permits; silence does not expand the Company's automatic-debit authority beyond the authorization described in Section 19.

Every increased published Company usage rate to be automatically debited requires renewed affirmative variable-charge consent at the new exact rate; without that renewed consent, a lawfully accrued amount may be invoiced but not automatically debited. A new automatic-charge category or an increase to an authorized spending cap likewise requires new affirmative authorization. Actual postage, Carrier shipping, and Carrier fuel-surcharge amounts for a future Customer-requested forwarding action may change when the underlying provider changes its live rate. Those pass-through quote changes do not change the subscription price or a fixed Company handling rate: the Customer must still approve the displayed total or maximum for the particular action under Section 19.3, and an amount above that approval is not automatically chargeable.

18.2 Refunds

Before accepting payment through the Internet or another electronic transaction from a buyer located in California, the Company will disclose its return and refund policy, the legal name under which it conducts business, and the complete street address from which it actually conducts business, or the alternative CMRA address disclosures allowed only when every condition of California Business and Professions Code sections 17538 and 17538.5 is satisfied.

Amounts already earned, Carrier/postage charges, notary charges, processing already performed, storage already incurred, and other nonrecoverable third-party costs are nonrefundable except as the order page states or applicable law requires. A cancellation stops future renewal but does not retroactively cancel completed or committed services.

Unless the accepted order expressly and lawfully states otherwise, recurring subscription billing begins only upon activation. If the Company declines activation, it will refund any unearned subscription payment. A notary, identity-verification, or other third-party charge is nonrefundable only after the Customer expressly ordered the service and it was performed or became nonrecoverable, except where law requires otherwise.

If the Company terminates the subscription without a Customer breach, it will refund the prepaid subscription amount attributable to the unused period. This protection does not limit any broader refund promised in the accepted General Terms or required by law, and the label “nonrefundable” does not excuse an unauthorized charge, failure to provide an owed service, or a nonwaivable refund right.

When California Business and Professions Code section 17538 or another applicable law requires a refund for a covered Internet or mail-order transaction, the Company will process or send the refund within the then-applicable statutory period after cancellation and receipt of sufficient refund information and payment clearance—currently no later than 30 days for a refund made directly by the Company. If the law instead requires a credit memorandum to a third-party creditor, the Company will transmit it within the then-applicable period—currently seven business days. This paragraph does not delay a faster deadline imposed by another law, payment network, or accepted order.

18.3 Taxes and government charges

Prices exclude only applicable government-imposed taxes, duties, customs charges, assessments, and similar governmental charges to the extent law permits them to be stated separately. Company-imposed fees remain subject to the all-in pricing and authorization rules in Sections 4.3 and 19. The Customer is responsible for governmental charges legally attributable to the Customer or the Customer’s Items.

19. Express authorization for subscription and usage charges

BILLING DISCLOSURES AND LIMITS. The Company’s order page, checkout, billing records, action quotes, and cancellation controls must accurately reflect the prices, allowances, triggers, grace periods, and calculation methods disclosed to and accepted by the Customer. Before consent, the Company will identify the applicable fee schedule, recurring amount, automatic-charge categories, and Customer-selected per-transaction and monthly usage caps. A missing rate, undisclosed category, or amount above an accepted quote or cap is not authorized merely because the Customer accepted these Terms. General acceptance of this agreement does not authorize a charge or replace either of the separate payment authorizations below. This agreement covers the monthly plan; an annual plan requires a separately disclosed and accepted order and renewal authorization.

19.1 Two separate affirmative authorizations

The activation flow must use two distinct, unchecked, clearly labeled consent controls: one for the automatically renewing monthly subscription and one for automatic variable usage charges. Neither control may be preselected. Consent to one is not consent to the other, and general acceptance of Form 1583, the California acknowledgment, the Privacy Policy, or these Inbound Terms is not a substitute for either payment authorization.

For the standard plan, the monthly-subscription consent must state substantially as follows. A nonstandard plan must use a plan-specific consent displaying and authorizing that plan’s exact price and billing terms instead of the $20.00 amount below.

MONTHLY SUBSCRIPTION — I authorize Golden Ratio, LLC doing business as mailbox.bot to charge my selected payment method $20.00, plus applicable taxes, when my mailbox is activated and each month thereafter on the same calendar day until I cancel, unless the recurring price is lawfully changed prospectively after I receive the required advance notice and an opportunity to cancel before the new price takes effect. Subject to applicable law, I agree that a future recurring price may be increased for inflation; increased postage, Carrier shipping or fuel-surcharge, labor, rent, utilities, insurance, security, compliance, technology, payment-processing, supplier, or other bona fide operating costs; or a change in the service's scope, quality, or capacity. No higher recurring price applies before its stated effective date, and I may cancel before the applicable renewal to avoid it. If a month lacks that calendar day, billing may occur on the month’s last day. The subscription continues month to month, has no minimum term, and has no cancellation fee. I may cancel automatic renewal at any time through Operator Dashboard → Account → Billing → Cancel Subscription or by emailing support@mailbox.bot. Online cancellation is processed immediately, prevents the next and later subscription renewals, and ordinarily leaves service available through the already-paid period, subject to suspension or termination for breach, nonpayment, law, or safety. Notary, usage, forwarding, postage, storage, and other charges are not included in this authorization and require the separate authorization or action-specific approval below.

The variable-usage consent must state substantially:

VARIABLE USAGE CHARGES — I separately authorize mailbox.bot to charge my selected payment method for charges I incur under Fee Schedule FS-1.1, dated September 17, 2026, including Non-Junk Mail Pieces above 30 at $0.50 each, Mail Piece storage after day 30 at $0.05 per Item per day, and Package storage after day 7 at $5.00 per package per started 30-day period. I understand that the five-package monthly limit is strict and does not create a paid package-overage tier. An Open & Scan after the two included monthly requests is $3.00 per request, and each Page after Page 10 in any request is $0.10, but only after an authenticated Customer-authorized request. Forwarding, package photos, nonstandard handling, postage, Carrier charges, and materials require my authenticated request and approval of the displayed total or maximum. Automatic usage charges may not exceed the per-transaction and monthly caps I select and see immediately before giving this consent without my new approval. I may revoke future automatic variable debits separately through the Billing settings or by emailing support@mailbox.bot. Revocation does not erase charges already incurred or lawful charges that later accrue; those amounts may be invoiced unless I separately reauthorize a debit.

The Company will retain an auditable record of each authorization as described in Section 19.5.

19.2 Automatic metered charges

An automatic variable-usage authorization may cover only categories expressly enumerated in the final consent control with an exact unit price or cost range, charge frequency, trigger, and applicable cap. The standard authorization may include:

• Non-Junk Mail Pieces above the monthly allowance; and
• Mail Piece or Package storage after the applicable included period.

The daily intake threshold is not itself a fee. An above-limit package, Open & Scan request, forwarding request, special handling, and any category not expressly listed in the Customer’s accepted variable-usage control requires an authenticated request or separate approval under Section 19.3. The Company may not rely on this Section as open-ended authority to impose an amount that was not disclosed and authorized.

19.3 Customer-requested and action-specific charges

An optional action such as opening and scanning, rescanning, OCR, indexing, summarization, package photography, forwarding, consolidation, repackaging, Carrier-provided declared value or separately identified third-party shipping protection, signature service, prearranged Carrier or courier retrieval, shredding, recycling, return, lawful disposition, or overweight, oversized, nonstandard, quarantined, or other special handling must be requested through an authenticated workflow. Approval of the included second natural-person recipient, a plan change, an additional business name or mailbox, reinstatement, identity service, notary service, or another add-on also requires a separate request, order, or plan amendment rather than reliance on automatic-usage authorization. The included second recipient has no recurring recipient fee under FS-1.1, but any separately ordered notary or identity-provider charge must be disclosed and accepted before purchase.

Before charging for a discretionary action, the Company will disclose either the total charge or, when the total cannot reasonably be known in advance, the exact unit rate, calculation method, required estimate or cost range, and maximum authorized amount. A charge may not exceed an accepted maximum without new authorization. If a Carrier or governmental authority later imposes a correction, surcharge, duty, tax, or other adjustment above that maximum, the Company must obtain new payment authorization or invoice the amount; the adjustment is not automatically chargeable merely because it was imposed by a third party.

An instruction submitted by an authorized Agent is treated as the Customer’s instruction and may create a charge only within the Agent’s permissions, the Customer’s configured spending controls, and the disclosures and authorization above. The Customer is responsible for reviewing Agent permissions and charge limits.

19.4 Cancellation, revocation, accrued amounts, and disputes

Cancellation of automatic renewal and revocation of automatic variable debits must be available as separate controls. An online cancellation request must stop automatic renewal immediately and without an obstructive step, although the Customer must separately complete the mailbox-closure instructions required by Section 12. Unless service is suspended or terminated sooner for breach, nonpayment, law, or safety, service continues through the already-paid subscription period.

Cancellation must also be available through the same medium used for enrollment or a medium the Company customarily uses to communicate with the Customer, as required by applicable law. A Customer unable or unwilling to authenticate through the online account may use support@mailbox.bot or another disclosed cancellation method, with reasonable identity verification that does not obstruct or delay cancellation. Any optional retention offer must leave the cancellation control immediately and prominently available. Account closure, Item disposition, payment of a balance, or acceptance of an offer is not a condition of stopping renewal.

The variable-usage authorization continues during active service unless revoked. On the effective service-termination date, it ends immediately for any new plan, recipient, addressee, add-on, Open & Scan, ordinary usage, or other discretionary service. For an Item already in custody or a mandatory post-termination postal duty, an existing authorization may continue only for the exact storage, postage, Carrier, materials, and handling categories, unit rates, and caps the Customer previously accepted, and only until the Item leaves Company custody or the authorization is revoked, whichever occurs first. It does not authorize a new charge category, recurring recipient charge, amount above an accepted cap, or discretionary post-termination action. Revocation is effective upon the Company’s receipt and reasonable authentication of the request, except for a debit already irreversibly initiated before receipt. Revocation does not waive fees already incurred or lawful fees that later accrue; those amounts may be invoiced unless the Customer separately reauthorizes a debit. Neither cancellation nor revocation conditions the Customer’s right to stop future automatic charges on first paying an outstanding balance, disposing of every Item, or contacting support.

The Customer must maintain a valid payment method while an authorization remains active. The Company will provide receipts or account records identifying subscription and usage charges with reasonable detail. The Customer should promptly report a suspected billing error through support and must not initiate a knowingly false chargeback. Nothing in this agreement limits a good-faith billing dispute, chargeback, statutory refund request, truthful review, report to a regulator or law-enforcement agency, or other protected complaint. The Company will not impose a penalty or retaliate solely because the Customer exercises such a right.

19.5 Acknowledgments, notices, and consent records

Promptly after enrollment, the Company will provide a retainable acknowledgment containing the exact consent language, subscription price and frequency, accepted fee-schedule version, automatic-usage rates and caps, cancellation and revocation methods, and a direct online cancellation method. The Company will retain the consent language presented and evidence of each affirmative act, including the applicable version and timestamp. Where California law applies, verification of automatic-renewal consent will be retained for at least three years, or one year after termination of the contract, whichever period is longer.

For each California consumer enrolled in a continuous service, the Company will send an annual reminder through the same medium used to activate the service or another medium customarily used to communicate with that Customer. The reminder will identify the service, the amount and frequency of the charge, and a method by which the Customer may cancel. The Company may provide the same reminder protection to Customers nationwide as a uniform service practice.

Before changing a recurring subscription fee or a usage rate, the Company will provide the advance, retainable notice and cancellation information required by law; where California’s automatic-renewal law applies, fee-change notice will be sent no fewer than 7 and no more than 30 days before the change takes effect. Every increased usage rate to be automatically debited, a new category of automatic charge, and a higher cap require new affirmative variable-charge authorization. Without that new authorization, a lawfully accrued amount may be invoiced but not automatically debited at the increased rate.

19.6 Payment-method-specific requirements

For a preauthorized electronic fund transfer governed by Regulation E, including a covered recurring ACH or debit-card transfer from a consumer account, the Company will obtain a signed or similarly authenticated authorization and provide a copy. For a covered transfer that varies in amount, the required written notice of amount and date will be sent at least 10 days before the transfer, unless the Customer validly elects the regulation's alternative notice arrangement after being informed of the right to notice of all varying transfers. A transaction or monthly cap alone is not that election. Nothing here limits the Customer's rights to revoke authorization, stop payment through the financial institution, dispute an unauthorized transfer, or receive another applicable payment-method protection.

20. Communications and changes

20.1 Electronic communications

The Customer consents to receive agreements, disclosures, notices, quotes, receipts, compliance requests, and service communications electronically through email, the dashboard, API responses, webhooks, or other configured channels. The Customer must keep contact information current. Formal post-termination elections and other records requiring separate consent will use the Company’s designated workflow.

This general electronic-communications consent does not replace a separate consumer consent required by the federal E-SIGN Act for information that law requires to be provided in writing. When separate consent is required, the Company will provide the required disclosures, obtain consent in a manner that reasonably demonstrates electronic access, and preserve an accurate, accessible record. This Section also does not replace a Form 1583 signature, required real-time witnessing or notarization, the separately signed California acknowledgment, or either payment authorization in Section 19.

20.2 Changes to these Inbound Terms

The Company may update these Inbound Terms prospectively. For an existing Customer, a material change will receive direct, retainable notice identifying the changed provisions, effective date, and available cancellation method at least 30 days in advance, except where a different lawful period is necessary to address a legal requirement or urgent security issue. A required fee-change notice must also comply with Sections 18 and 19, including any statutory notice window. Posting revised terms alone does not establish acceptance of a material change.

A change does not retroactively alter accrued claims, the rules governing an existing dispute, an accepted charge or Item instruction, or an earlier authorization, and does not increase an approved action above its stated maximum. The Company will obtain renewed affirmative consent when required by law or this agreement. A version accepted by a Customer remains the record of that acceptance; publishing a new version does not rewrite that record. Cancellation and applicable postal or custody obligations remain governed by Sections 11, 12, and 19.

20.3 Operational policies

The Company may make reasonable prospective changes to hours, security procedures, supported Carriers, available actions, packaging standards, or safety rules. A change will not override controlling law, an already accepted Item’s accrued rights, or a required postal duty.

21. Miscellaneous

21.1 Relationship of the parties

Except for the limited postal and California service-of-process agency expressly required by law, the parties are independent contractors. These Inbound Terms do not create a partnership, joint venture, employment, fiduciary, tenancy, or general agency relationship.

21.2 Assignment

The Customer may not assign these Inbound Terms, the account, address, or PMB without the Company’s prior written consent and completion of all required identity and postal records. The Company may assign these Inbound Terms to a bona fide successor in a merger, acquisition, reorganization, bankruptcy, change of control, or sale of all or substantially all relevant operating assets only subject to Section 14.1 and all continuing postal and California duties. An assignment creates no additional right to use or disclose Inbound Customer Data. A service provider or Facility provider remains a purpose-limited processor rather than an independent assignee of Customer data. A financing security interest, Facility transition, or service-provider change may not transfer the Customer contract or Inbound Customer Data for independent use, and every access or transfer must comply with Section 14. Any change of CMRA owner, operator, or receiving Facility also requires completion of all applicable USPS, California, Form 1583, address, notice, and consent steps before the successor or new Facility receives Customer Items.

21.3 Severability and no waiver

If a provision is unenforceable, it will be modified only to the minimum extent necessary, and the remainder will continue in effect. Failure to enforce a provision once is not a waiver. A waiver must be in a writing signed by the Company.

21.4 Entire inbound agreement

These Inbound Terms, the incorporated General Terms, the accepted order page, action-specific accepted quotes, Form 1583, the California acknowledgment, and any signed addendum form the agreement concerning the inbound service. Marketing statements, Agent output, informal support messages, and MAILBOX.md preferences do not modify legal or postal obligations unless incorporated through an authorized written amendment.

21.5 Conflicts with law

USPS rules, valid legal orders, and applicable federal, California, and local law control over a conflicting instruction or contract term. Because the assigned Facility is in California, its Facility-based CMRA requirements apply to every Customer as described in Section 1.2 and are not displaced by a Utah governing-law provision in the General Terms. The Company may decline or modify an action as reasonably necessary to comply. Nothing in these Inbound Terms waives a nonwaivable law of another jurisdiction that applies to a particular Customer or transaction.

21.6 Consumer remedies and dispute-resolution safeguards

For a dispute arising from the inbound service, this Section controls over an inconsistent provision in the General Terms, including a representative-action waiver, forum restriction, shortened claim period, or informal-resolution prerequisite. Use of an API, Agent, business-style dashboard, or automated instruction does not by itself convert an individual's personal, family, or household transaction into a business transaction.

Nothing in this agreement waives the right to seek public injunctive relief under California law or another nonwaivable remedy. A claim for public injunctive relief is excluded from mandatory arbitration and may be brought in a court with jurisdiction; other claims remain subject to an otherwise valid arbitration agreement. An eligible individual claim may be brought in any small-claims court with lawful jurisdiction, subject to that court's limits and procedures.

Where the American Arbitration Association's Consumer Arbitration Rules apply, those rules and applicable law govern the hearing location or remote format and allocation of fees. The consumer is not required to travel to Utah contrary to those protections, and the Company will timely pay fees allocated to it. A governing-law clause does not remove mandatory protections of a jurisdiction whose law legally applies to the Customer or transaction.

The General Terms' one-year contractual claim limit does not shorten the limitations period for a consumer's statutory claim or any other nonwaivable period. An informal-resolution period tolls an otherwise applicable contractual claim deadline while the parties participate, to the extent permitted by law. No informal process prevents a timely protective filing, urgent relief, a regulator complaint, or exercise of a right that cannot lawfully be conditioned on that process.

22. Contact and formal notices

Service and support questions: support@mailbox.bot

Website: https://mailbox.bot

Unless a separately accepted order states otherwise, formal legal notices to the Company must also follow the notice method in the general Terms of Service. The mailing address for contractual notices is:

Golden Ratio, LLC dba mailbox.bot
3556 S 5600 W #1-1038
West Valley City, UT 84120

The Manhattan Beach Facility address is a Customer receiving address only after activation and must not be used for ordinary contractual notice to the Company unless the Company expressly agrees in writing. This sentence does not limit any method of service of process or notice that applicable law makes valid, including service through the Company’s own registered agent or another legally authorized method.

Appendix A — California acknowledgment by private mailbox service customers

CMRA identification and execution cover — not part of the statutory acknowledgment text below. This Appendix must be delivered and separately signed, including by a legally valid electronic signature when offered, as the final activation step after the other approval conditions have been satisfied. It applies to every Customer receiving service at the California Facility regardless of residence or state of organization. General acceptance of the Inbound Terms is not a substitute. For every activation under this version, “this CMRA” means Golden Ratio, LLC doing business as mailbox.bot in its capacity as the authorized CMRA owner or operator. No individual is appointed merely by virtue of being a member, manager, employee, contractor, or Facility person; this sentence does not narrow any nonwaivable duty imposed on a person who is in fact a CMRA owner or operator. If another person or entity will own or operate the CMRA, this document must be revised before use.

ACKNOWLEDGEMENT BY PRIVATE MAILBOX SERVICE CUSTOMERS

This acknowledgement is required by Section 17538.5 of the California Business and Professions Code.

Any person obtaining private mailbox receiving service in the State of California must read and acknowledge receipt of the following statement, which is to be kept on file at this Commercial Mail Receiving Agency (CMRA) and will be made available, upon demand, to the Department of Consumer Affairs or any law enforcement agency conducting an investigation.

By requesting and obtaining use of a private mailbox receiving service in the State of California, I acknowledge that:

1. I am obligated to disclose my actual home address or place of residence on a USPS Form 1583 or other form as may later be developed and I further agree that I will provide prompt written notice to this CMRA of any subsequent change in my home address or place of residence.

2. By signing below, I irrevocably authorize this CMRA to act as my agent for service of process to receive any legal documents that may be served upon me. This authorization shall continue from the date of this agreement until two years after my mail receiving service has been terminated. I understand that this CMRA will (A) place a copy of the documents or a notice that the documents were received into my mailbox or other place where I usually receive my mail, unless my mail receiving service has been terminated, and (B) send all documents by first-class mail to the home or other address last known to the CMRA.

3. I further acknowledge that I understand that use of a private mailbox receiving service for commercial purposes in the State of California requires the user to comply with all applicable laws, including Section 17538.5 of the Business and Professions Code and laws prohibiting unfair competition and false advertising as set forth in Sections 17200 and 17500 of the Business and Professions Code. Violation of these laws may result in criminal or civil penalties or both.

I understand that the United States Postal Service Form 1583 that must be prepared for each private mailbox receiving service customer shall be delivered to the local United States Post Office and a copy of the form must be retained by this CMRA and made available upon demand to the Department of Consumer Affairs or any law enforcement agency conducting an investigation. I hereby agree to accept and abide by the foregoing requirements.

Date: ____________________

Signature: ______________________________________________

Mailbox-service Customer legal name: ______________________

Individual signer legal name: ______________________________

Capacity/title, if signing for an entity: ______________________

PMB number: _____________________________________________

Individual signer’s actual home/residence street address matching Form 1583:

City, state, ZIP: ________________________________________

End of separately signed California statutory acknowledgment.

Company operational note—not part of the statutory acknowledgment: The acknowledgment above preserves the California statutory language. Current USPS procedures require the CMRA to upload the completed signed Form 1583, required form data, and clear images of both identification documents to the USPS CMRA Customer Registration Database and to maintain the required completed signed record at the CMRA business location. That operational procedure does not alter or replace this separately required California acknowledgment. The CMRA will keep this signed acknowledgment on file throughout the Customer’s service and through at least the two-year post-termination service-of-process period and will make it available on demand to the California Department of Consumer Affairs or a law-enforcement agency conducting an investigation as required by the acknowledgment and applicable law.

Appendix B — Separate post-termination election required

Before or at termination, the Customer must use the Company’s designated written workflow to make one of the following elections, subject to USPS rules:

1. Remail: provide a complete remail address and authorize required new postage and disclosed handling for the applicable post-termination period; or
2. Do not remail: identify the mail or categories of mail the Customer directs the CMRA not to remail and select a lawful disposition method that the Company supports, subject to USPS rules and any Postmaster direction, without directing unlawful refusal, return-to-sender, delayed return to USPS, or redeposit without new postage.

These Inbound Terms explain the requirement but do not themselves record the Customer’s election. The Company must retain the actual election as a separate, auditable record.

Regulatory references

• USPS Domestic Mail Manual 508.1.8 — Commercial Mail Receiving Agencies
• USPS PS Form 1583, Application for Delivery of Mail Through Agent (June 2024)
• USPS PS Form 1583-A, Application to Act as a Commercial Mail Receiving Agency
• USPS Publication 28 — Postal Addressing Standards
• USPS acceptable identification rules, DMM 608.10
• USPS Publication 52 — Hazardous, Restricted, and Perishable Mail
• California Business and Professions Code section 17538.5
• California Code of Civil Procedure section 415.20 — Substitute service
• California AB 747, Chapter 563 (2025) — service-of-process proof requirements operative January 1, 2027
• California Government Code section 6206 — Safe at Home address confidentiality and service of process
• California Business and Professions Code section 17538 — Internet and mail-order disclosures and performance
• California Business and Professions Code section 22780
• California Business and Professions Code section 17602 — Automatic renewal and continuous service offers
• California Civil Code section 1770 — Consumer Legal Remedies Act
• California Commercial Code section 7204 — Warehouse duty of care and contractual limits
• California Civil Code section 1852 — Care of property held for reward
• California Civil Code section 1668 — Limits on contractual exemptions from responsibility
• California Civil Code section 1189 — California acknowledgment certificate requirements
• California Civil Code section 1798.81 — Disposal of customer records
• California Civil Code section 1798.81.5 — Reasonable security procedures and service-provider safeguards
• California Civil Code section 1798.82 — Security-breach notifications
• California Civil Code section 1798.140 — Definitions of sale and sharing
• California Attorney General — Honest Pricing Law guidance
• California Secretary of State — Notary Public frequently asked questions, including remote online notarization
• City of Manhattan Beach — Business License and Zoning Business Review
• City of Manhattan Beach Fire Prevention Bureau — New Business Requirements
• 15 U.S.C. section 8403 — Restore Online Shoppers’ Confidence Act requirements
• 15 U.S.C. section 7001 — Electronic Signatures in Global and National Commerce Act
• Regulation E, 12 C.F.R. section 1005.10 — Preauthorized transfers

These links are included for transparency and do not replace controlling law, postal direction, or legal advice.